Patient Support Technician

DEADLINE FOR FILING: Friday July 10 2026

JOB SUMMARY

The Patient Support Technician (PST) is the first point of contact for patients of Falls Community Health. PSTs schedule appointments over the phone check in patients for their appointments and support the clinical team through various tasks. Strong customer service attention to detail and a willingness to serve are key characteristics of this position. Were looking for someone with a strong work ethic who is reliable dependable detail-oriented and willing to give their best effort each day. A great PST supports their team treats coworkers and patients with respect takes pride in their work and is committed to providing exceptional service every day through professionalism kindness and accountability.

Key duties include:

Check In/Out:

• Greet patients

• Verify patient demographics and insurance coverage

• Determine financial eligibility

• Collect payment(s)

• Schedule follow-up appointments including arranging interpreter services and transportation if necessary

• Assist in the completion of various forms of patient paperwork

Scheduling:

• Schedule new and established patients via telephone

• Coordinate referrals

• Arrange interpreter services and transportation if necessary

• Work with the clinical team (nurses providers counselors etc.) to meet patient scheduling needs

Additional Duties May Include:

• Receive patient messages and route to the appropriate location

• Maintain accurate patient medical records

• Assist with account reviews

• Complete projects as directed

MINIMUM QUALIFICATIONS

Completion of a medical assistant program and/or one (1) year of experience in a medical or dental office environment dealing with medical or dental records reception and patient scheduling; or any such combination of education experience and training as may be acceptable to the hiring authority.

Must possess or be able to obtain prior to hire a valid drivers license.