Patient Support Program Manager (Onsite)

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Hope all is well Please revert me with an updated resume if you would like to apply for this role

Title : Patient Support Program Manager (Onsite)

Duration : 6 Month

Location : Titusville NJ (Local Candidates only)

Job Description:

• CRM
• Data Migration
• Compliance
• Integration
• KPI

Role Descriptions:

• Serve as the primary functional authority for design implementation and optimization of patient support programs (HUB adherence financial assistance case management nurse outreach).
• Define and document functional requirements acceptance criteria and user stories for program platforms CRM systems (Salesforce preferred) vendor portals and integrations (EMR specialty pharmacy payer systems).
• Translate regulatory privacy and compliance requirements (e.g. HIPAA local data protection adverse event reporting) into operational controls and system configuration requirements.
• Work with vendors and internal IT to design integrations with specialty pharmacies distributors third-party administrators and payer clearinghouses; ensure seamless prescription routing and status updates.
• Develop SOPs process flows training materials and acceptance test scripts; conduct or support end-user training and UAT.
• Participate in pilot designs proof-of-concept testing rollouts and continuous improvement initiatives; champion patient-centric design principles.

Required Qualifications

• Proven experience defining functional requirements and delivering projects involving CRM systems (Salesforce experience strongly preferred).
• Strong knowledge of patient privacy and regulatory requirements (HIPAA local privacy laws pharmacovigilance reporting obligations).
• Excellent stakeholder management skills - able to influence cross-functional teams including commercial medical legal/compliance IT and external vendors.
• Strong process design and documentation skills (SOPs process maps acceptance criteria test plans).
• Demonstrable track record of driving measurable operational improvements and implementing KPIs for patient support services.
• Bachelors degree in Life Sciences Pharmacy Nursing Healthcare Management Business or related field. Advanced degree or relevant certifications a plus.

Preferred / Highly Desirable

• Direct experience implementing Salesforce Health Cloud Service Cloud or similar CRM platforms in a patient-support context.
• Experience in global program roll-outs or multi-country regulatory environments.
• Background in nursing pharmacy or case management with practical patient-facing experience.
• Familiarity with digital engagement tools (patient portals mobile apps chatbots) and behavior-change approaches to improve adherence.
• Knowledge of co-pay accumulator rules savings card mechanics manufacturer-sponsored PAPs and third-party payer interactions.

Core Skills & Competencies

• Patient-centric mindset .
• Strong analytical and problem-solving skills; comfortable working with both qualitative process detail and quantitative metrics.
• Clear concise communicator; able to produce high quality documentation and deliver compelling stakeholder presentations.
• Project-oriented with ability to work in agile and waterfall environments; comfortable with ambiguity and able to drive decisions.
• Leadership presence; able to mentor junior staff and lead cross-functional teams.
• Complete full patient journey mapping and gap analysis for targeted program(s) and present prioritized roadmap.
• Deliver functional requirements and acceptance criteria for CRM/HUB enhancements enabling development sprint work.
• Establish baseline KPIs and dashboards for program performance and patient outcomes with initial recommendations for improvement.
• Achieve stakeholder alignment across commercial medical and compliance on program design and SOPs.

Essential Skills: Patient Support Program SME

Desirable Skills:

Keyword:

Skills: Digital : Salesforce Development and Technical DesignData Analytics & Insights : ignio AIOpsCommunication

If you are interested please share your updated resume and suggest the best number & time to connect with you

Thanks & Regards