Patient Services Specialist Mercy South Sleep Center

Location: 10012 Kennerly Road Suite 204 St. Louis MO 63128

Schedule: Full Time Monday through Friday 40 hours/week

Qualifications
Education:
High school diploma or equivalent.

Skills Knowledge Abilities:
Proficiency in computers typing and Microsoft Office.
Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
Basic knowledge of self-pay collections medical terminology ICD10 and/or a functional understanding of insurance is preferred.
Requires excellent verbal communication skills and the ability to work in a complex environment with varying points of view.
Must be comfortable with ambiguity exhibit good decision making and judgment capabilities attention to detail.
Ability to prioritize work and handle a variety of tasks simultaneously.
Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Experience:
2 years combined experience in prior authorization and scheduling.
Knowledge of and experience using an Epic RC/EMR system is preferred.

Responsibilities:

• Greet and register patients; verify identity and manage checkin/checkout

• Answer phones and perform clerical tasks including Epic charting scanning faxing and document handling

• Schedule appointments procedures and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules communicate delays and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration EHRs and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer accounts receivable tasks and payment plans

• Support EPIC updates departmental initiatives and clinic communications

• Maintain a safe clean reception area and adhere to safety privacy and infection control policies

• Perform other duties as assigned

Why Youll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage Day one medical dental and vision through United Healthcare

• Generous PTO Up to34 days annually including holidays vacation personal time and short-term illness

• Paid Parental Leave Supporting you and your growing family

• 401(k) with Employer Match Invest in your future with confidence

• Tuition Reimbursement Up to$2000/yearfor continuing education

• Dependent Care FSA Contribution $100/month for eligible participants

• Paid Volunteer Time Give back to your community while on the clock

• Free Parking Convenience that saves you time and money

• Career Growth Opportunities Advance your skills and grow within Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.