Patient Services Representative

At Confluent Health and our family of affiliated brands Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized warm and professional from the very first call through every visit. This is a fast-paced multi-tasking role where no two days look the same and where your ability to stay calm follow through and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health Dental and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management operations and leadership roles
• A collaborative team culture where no one is left on an island; youll have access to leadership and a built-in buddy system across clinic locations

• Create a welcoming professional first impression for patients visitors and referral sources
• Manage front desk operations including patient check-in check-out scheduling insurance verification/authorization and phone calls
• Review schedule and follow up on incoming referrals by gathering information creating or updating patient records and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments working waitlists filling cancellations and following up with patients who need future visits
• Collect copays balances and other patient payments accurately and professionally including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

You dont need a healthcare background to be great in this role but you do need to be someone who genuinely enjoys helping people thrives in a busy environment and takes ownership of your work. If youve worked in any customer-facing role and want to build a career in healthcare we want to hear from you.

• High School Diploma or GED required
• 1 year of experience in a customer-facing or patient-facing role this could include retail hospitality call center medical reception or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems navigating scheduling software sending emails and working in spreadsheets
• No prior medical experience required we provide comprehensive training including EMR navigation insurance fundamentals scheduling workflows and phone etiquette

Compensation: $19.00 per hour based on experience.

Schedule: 40 hours per week Monday through Friday 8:00 AM - 5:00 PM.

Job Location: 115 Main St Tuckahoe New York 10707

Confluent Health LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race color religion sex sexual orientation gender (including pregnancy childbirth or related medical conditions) gender identity or expression national origin marital status age disability veteran status or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability please contact us at .