Patient Services Representative

Responsibilities
Reporting to the Assistant Director of Patient Services the OHC Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNE CDM . The person in this role supports the academic mission of the CDM by: Providing a positive patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center. Carefully interviewing and accurately registering new patients in the clinic information system. Scheduling rescheduling or canceling patient appointments. Entering and updating patient information including demographics insurance and scheduling records to ensure accurate electronic patient records. Managing appointment check-in and appointment check-out. Verifying insurance coverage. Verifying methods of payment and collecting payments. Providing general triage related to the urgency of oral health care needs. Arranging for patient interpreter services. Handling incoming and outgoing referrals for care. Supporting the academic success of our students. Ensuring confidentiality related to all patient records and interactions. Performing general office duties such as answering telephones emailing photocopying scanning and faxing. Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents and the maintenance of records related to guardianship power of attorney and the privacy and release of patient health records. Being flexible and adaptive to the needs of the organization.

Qualifications
Individuals must possess the knowledge skills and abilities or the aptitude required to develop the knowledge skills and abilities to perform the essential function of the jobs with or without reasonable accommodation. A high school diploma or GED is required. Must also have: Strong verbal written and telephone communication. Ability to maintain a professional demeanor throughout all interactions with patients students faculty other professional staff and visitors to the Oral Health Center. Strong commitment to providing excellent patient-centric customer service. Ability to accurately collect patient fees and be able to perform simple math related to providing correct change and/or recording payment information. Exceptional organizational skills and the ability to prioritize responsibilities within a dynamic environment. Strength in navigating challenging situations with guidance and support from others. Working knowledge of Microsoft Office Suite and/or Google Workspace as well as the ability to functionally manage computers and type accurately. Experience with the use of or aptitude to learn printers copy machine fax machine multi-line phones and patient management/electronic health record systems.