Patient Services Representative-CMPG Rheumatology

Pt Svc Rep 1s reflect a commitment to Carle Healths values and play a vital role in the experience of our patients families and visitors. As a central point of contact they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.

Customer Service

Smile and greet patients families and visitors with a warm welcome proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.

Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.

Consults with members of the healthcare team and provides updates and other information to patients and families.

Answer telephone calls in a clear courteous caring calm and professional manner. Screen calls by urgency and route calls promptly accurately and professionally to appropriate party.

Make cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.

Support all digital communication to patients (e.g. MyUnityPoint text etc.) with the highest level of service and professionalism while remaining compliant with regulations and documented processes. Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.

Gather verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.

Assist with proactive charge capture along with billing accuracy for providers and patients.

Collect payments issue receipts and reconcile daily receivable activity to prepare for daily deposits.

Open and/or close the clinic following specified guidelines of individual clinic.

Collaborates with appropriate support services to ensure the environment is clean and welcoming.

Demonstrates effective and caring communication skills and telephone techniques and etiquette.

Interacts with patients families visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support

Work independently and responsible for timely completion of assigned functions.

Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings reading emails and regularly checking information on the organizations intranet site.

Maintain regular and consistent attendance at work.

Maintain compliance with CLIA OSHA Safety and Risk Management guidelines.

Maintain compliance with Personnel policies and procedures.

Monitor environmental conditions in order to secure protected health information.

Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Certifications: Education: Experience In Lieu of Education; Associates Degree: Related Field Work Experience:

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit