Patient Services Manager

POSITION SUMMARY The Patient Services Manager is responsible for management of all daily administrative operations while maintaining excellent customer service and high standards of quality. The Patient Services Manager maintains the achievement of financial targets by ensuring full capacity of schedules for all departments. The Patient Services Manager works to coordinate within the Finance department to ensure accuracy increasing reimbursement. Consistent with our organizational commitment the Patient Services Manager will work from a whole person health philosophy integrating physical mental and social well-being to help people achieve their optimum $63000EDUCATION AND EXPERIENCE/QUALIFICATIONS Bachelors degree plus a minimum of one (1) year or a High School diploma plus five (5) years of progressively responsible experience in a healthcare services setting including experience in healthcare office practice operations and billing is preferred. Must have experience with supervision of employees and operational office experience with computerized scheduling billing health record systems and patient portals. Experience in interpreting and compliance with federal state and local regulations and laws. Displays strong analytical skills and ability to organize and take action. Must be flexible and adaptive to a changing and growing environment. Demonstrated ability to rapidly improve process performance. Proficient in MS Office. Strong written and verbal communication skills and the ability to negotiate and create CTSCHEDULEFull timeMonday-Friday 9am-5pmEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESSupports oversight of the day-to-day administrative operations of the health center sites to include all staff schedules (work and patient appointment).Oversee the process of patient registration payment collection triage appointment scheduling and checkouts ensuring accuracy of data daily activities of Support Services staff ensuring continuity of daily functions between areas of improvement with the internal process along with possible solutions and implements approved improvement plans across all operations and activities to ensure efficiency and quality while adhering to policies and procedures and monitors for effective timely recruitment hiring and training a highly effective customer-focused team and performs disciplinary action as needed in accordance with HR workflows and timely response for all activities required to support the practice models solution focused customer service orientated with Supervisors and staff to develop individual and group performance goals. Reviews performance results with staff provides mentoring/coaching and prepares timely annual staff performance accurately with Support Services staff and the Billing Department to ensure proper insurance billing for all services rendered across departments and all functions required of Patient Services Supervisors along with staff scheduling and timely efficient customer-focused and professional correspondence to customers both internal and external assisting with difficult calls or walk in for the ordering of all office medical supplies and furniture. Contains spending within the health center consistent with to monitor and present various with IT to promptly address any EHR phone fax issues internet or related with Support Services Supervisor on weekly accounting of all payments received as well as communication of outstanding balances with clinical management. Coordinates and reviews any discrepancies in cash drawer balancing with leadership by reinforcing positive behavior and promoting recognition through the use of effective employee evaluations employee appreciation effective hiring practices and and Corporate Compliance ResponsibilitiesUnderstands and adheres to Wheeler Clinics compliance standards as they appear in the clinics Corporate Compliance Plan Code of Conduct and Conflict of Interest all training in a timely manner as required by state and federal regulations (e.g. Compliance Fire Safety HIPAA HITECH Infection Control Sexual Harassment etc) and specific to the department and abreast of all pertinent federal state and clinic regulations laws and policies as they presently exist and as they change or are modifiedEnsures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their other related duties as assigned.