Patient Services Coordinator

ABOUT THE ROLE

At Forward Focusourfront deskisntjust an administrative function itswhere thepatientexperience begins. As a Patient Services Coordinator youll be the first face patientsseeand the first voice they hear. That mattersheremore than mostplaces becauseour of a practice built on genuine personal relationships.

Werelooking for someone who brings natural warmth steady composure anda genuinecare for the people they serve. This is a role where your personality is as important as your skills and whereyoullfeel the direct impact of your work every single day.

WHAT YOULL DO

Creating meaningful connections

• Welcome patients with genuine warmth making them feel like valued members of the Forward Focus family

• Build personal relationships with patients over time remembering their preferences and needs

• Guide new patients through the onboarding process helping them feel at home in our practice

Patient communication

• Provide attentive unhurried phone support for patients with a range of needs

• Schedule appointments while ensuring patients receive the time and attention they deserve

• Conduct reminder calls for upcoming appointments including annual physical exams

• Answer incoming calls warmly and direct messages to theappropriate clinicalteam members

Administrative support

• Maintain patient records with meticulous attention to detail

• Process office visit fees accurately and discreetly

• Verify and update patient demographics and insurance information

• Support the clinical team through scanning emailing faxing and other administrative tasks

WHAT WERE LOOKING FOR

Skills & experience

• Bachelors degree and a minimum of two years of work experience

• Proficiencywith Microsoft Office Suite

• Excellent verbal and written communication skills

• Strong organizational skills with careful attention to detail

• Ability to manage multiple priorities whilemaintaininga positive calm demeanor

• Experience with electronic medical record (EMR) systems preferred but notrequired

Who you are

• A natural connector people feel welcome and at ease around you

• Calm and patient even during busy periods

• Proactive: youanticipateneeds and solve small problems before they become big ones

• A team player who genuinely enjoys contributing to a shared mission

• Committed to patient privacy and confidentiality in everything you do

Patient relations Appointment scheduling Phone support EMR systems Insurance verification Team collaboration

BENEFITS

• Healthanddentalinsurance

• 401(k) with matching

• Paid time off

• Consistent MondayFriday schedule (8:00am -4:30pm) no nights no weekends

• Friday early finish at 3:00 PM

ABOUT FORWARD FOCUS

Founded in 2007 by Dr. Gary Schaffel Forward Focus was one of Chicagos first concierge medicine practices. We serve the North Shore with boutique locations in Lake ForestNorthfield andHighland Park combining todays medicine with yesterdays values. Every member of our team from the front desk to the exam room is part of the patient care experience.

Ready to apply

Ifyouresomeone who lights up a room loves building relationships and wants to be part of a team that genuinely cares about each other and its patients wedlove to hear from you.

Forward Focus is an equal opportunity employer committed to building an inclusive team where everyone can thrive.