Patient Services Assistant

Patient Services Assistant

UnityPoint Health - Allen

Full-Time Benefits - 1.0 FTE; 8a-4:30p

The Patient Services Assistant (PSA) is the liaison between patients family members providers and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patientsregardinghealthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Greetsall patients families physicians and staff with a welcoming attitude andascertainstheir needs.
• Monitors various office needs such as nursing supplies forms centers new employeeorientationand Epic binders weekly.
• Provideaccuratecommunication between patient and healthcare teams.
• Answer phone and direct callers to appropriateresource.
• Communicates and coordinates any unresolved patient/family issues promptlytoclinical leadership.
• Answers the patients needs directlyutilizingprovided position resources.
• Reportsneedspromptly toproper leadership.
• Communicateswith schedulingdepartmentany patient concerns regarding schedule or cancelations.
• Serves as a resource for patients and patients families needing direction or information.
• Maintains knowledge of policies procedures and programs as requiredin order tomaintaincompliance and brings any questions or concernsregardingcompliance to the immediate attention of their department leader.
• Effectively uses software applications in the course of assigned duties.
• Attends andparticipatesin department meetings and customer servicetrainingswhere warranted.
• Communicate professionally with both internal and external individuals with our company mission vision and values in mind.
• Independently apply critical thinking and problem-solving skills.
• Serve as a back-up to onsite Administrative Support office duties when needed.

Education:

• High School diploma or equivalentand be18 years of age.

Experience:

• One (1)yearpreviousclerical customerserviceor other experience in a health care setting with general knowledge of computer skills and keyboarding.

License(s)/Certification(s):

• None.