Patient Services Analyst

Patient Services Analyst - Wood Dale IL Monday to Friday Hours vary

*Position also available to areas near and in St. Louis Denver Indianapolis and Kansas City.

Facilitate business process excellence through national or regional Patient Services metrics while using cost-effective and innovative solutions to analyze review and document all or part of the patient services functions and processes.

Responsible for directing data analysis access database development and maintenance for patient services leadership. As well as providing project management support and other duties as assigned by management such as assisting in the development and implementation of new patient service processes for both regional and national process improvement teams and initiatives.

Pay range: $60500 - $108900 / year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Facilitate data collection analysis of information/data to identify trends and improvement opportunities in patient service operations
• Conduct root cause analysis and work with patient services team to develop solutions/ improvement plans
• Provide feedback and analytical support to management and leadership team
• Develop data collection and tracking tools to monitor patient service errors
• Collect data and complete analysis on the IOP financials to ensure profitability
• Facilitate data collection and act as liaison for the facilities data base
• Drive Continuous Improvement Initiatives associated with best practice projects through Organizational Excellent (OE) teams in patient services
• Facilitate and manage process improvement projects; lead cross-functional teams
• Collect Voice of the Customer (VOC) from both internal and external customers
• Organize and report data analysis for OE leadership
• Work with Leadership to develop and deploy monthly financial review discussion for variance analysis at regional level
• Ability to coach others
• Demonstrated ability to work effectively in a team environment
• Able to work cross-functionally in a matrix environment
• Ability to work on multiple projects under time constraints

Required Work Experience:

• Project management experience
• 3 to 5 years overall related experience and/or training; or equivalent combination of education and experience

Preferred Work Experience:

• 2-4 years analyst/ project management experience preferred

Physical and Mental Requirements:

• Position requires travel
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high-volume setting

Knowledge:

• High proficiency in Microsoft Word Excel Visio/Process Mapping PowerPoint and Access
• Strong working knowledge of project processes practices tools and understanding of project structure
• Quantitative Data Analysis aptitude

Skills:

• Strong presentation skills
• Strong team facilitation skills
• Strong organizational and time management skills
• Strong functional/technical skills
• Strong negotiating skills
• Strong analytics skills
• Process improvement skills
• Strategic agility
• Strong problem-solving skills
• Strong communication skills
• Strong customer service skills
• Strong leadership skills
• Utilizing Quality Management System (QMS) principles with an interest in Six Sigma methodology
• Integrity and Trust
• Listening
• Problem Solving
• Drive for Results
• Composure
• Creativity
• Priority Setting

Education

• Bachelors Degree Business Finance or related Health Care field. (Preferred)

Licenses and Certifications

• Six Sigma Certified Green Belt (Preferred)

Work Requirements

• Travel Required