Patient Service Technician Delivery Driver

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Looking for a new opportunity At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers here hard work has never been so satisfying.

Location: Remote/Hybrid Field-based in San Francisco or San Jose area (Reporting to Milpitas office)

Essential Duties:

Under the general supervision of the ROM The Patient Service Technician is responsible for the delivery set-up patient education and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities:

• Reports to work daily and is ready to work at the scheduled start time
• Must wear all safety equipment (i.e. back support and steel toed shoes)
• Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
• Responsible for providing CPAP Pulse Ox Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
• Completes initial Respironics/ResMed training program which includes annual competency assessment
• Provides patient education as part of the patient care activity according to the patient need
• Delivers respiratory medical equipment and supplies to patients or clients
• Maintains current and update knowledge of respiratory and home care equipment
• Performs equipment set ups in a timely and professional manner
• Presents SuperCare through professional personal appearance and patient care activities
• Completes delivery and pick-up paperwork promptly and accurately ensuring all serial numbers are listed and all paperwork is scanned into system
• Assists when necessary the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
• Loads equipment oxygen systems and related supplies on to a delivery vehicle
• Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
• Manages all orders on route sheet and Delivery Track delivers via company vehicle; equipment to meet ETA given
• Communicates back with dispatch and or patient if ETA cannot be met
• Adds necessary notes into Delivery Track on type of delivery
• Works with patient to solve a variety of problems thereby acting as a company field representative (i.e. reverse demonstration process)
• Able to identify and label contaminated equipment that is picked up to be brought back to location
• Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
• Adhere to SuperCare Healths company policy/procedure on picking up contaminated labeled equipment
• Bag equipment in bag
• Transfer equipment back to location
• Unload and place equipment in Dirty (quarantine) designated area
• Responsible for attempting to successfully pick up rental equipment as directed follows policies pertaining to all equipment being returned
• Responsible for unloading of company vehicle ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
• Must complete a physical inspection of vehicles and document daily
• Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
• Performs warehouse and office maintenance tasks as required
• Performs any other duties that may be requested by Supervisor or Management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional safe and clean work environment and vehicle
• Schedule- varying start times
• On Call if applicable-Includes rotational holidays weekdays and weekends
• Fundamental Computer Skills
• Extensive travel via company vehicle required to patients homes and/or delivery address for set-ups and recurring deliveries
  

Qualifications:

• Must be 21 years of age
• Valid Drivers License
• DOT certification (optional)
• Must be able to lift up to 50lbs

Education and or Experience:

• Graduate from Accredited High School or college
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Years Day Memorial Day July 4th Labor Day Thanksgiving Day Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of:
  PST 1 $19.80-$31.19
  PST 2 $20.90-$33.50
  

Any employment proposal is contingent upon satisfactory completion of: Background Check Reference Check(s) Driving Record (if applicable) Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive post- acute care respiratory services company focused on managing high-risk respiratory patients in their homes.

Today SuperCare health manages millions of lives annually with a growing team of more than 400 members and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk post-acute respiratory patients through our high-touch clinical team and high-tech innovative solutions. Our end-to- end care solutions from the hospital to the home close gaps in care reduce costs of care and improve outcomes. Our in-home services include ventilation oxygen CPAP/BiPAP enteral nutrition pharmacy services and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider yet we also possess the stability and effectiveness of a large enterprise. As a thriving business our chief focus is on what really matters: reducing hospital re-admissions optimizing outcomes and improving the lives of patients with chronic care diseases every day.

Connect With Us!

Company Website Business Hours - 8:30 AM 5:30 PM PST

LinkedIn Experience:

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