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Patient Service Representative (PSR)MA
Job Location:
Job Location:
Muncie, IN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
4 September 2026 (15 days ago)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Patient Service Representative/Medical Assistant
Department/Location: Family Planning
Reports To:Practice Manager
Classification:Non-Exempt Full Time
Reports To:Practice Manager
Classification:Non-Exempt Full Time
Requires: Medical assistant certification or at least one year work experience in healthcare
Open Door Health Services is seeking a full-time Medical Assistant at 333 S. Madison Muncie Indiana.
Overview
As an Open Door PSR/Medical Assistant you will be part of a supportive interdisciplinary team providing high-quality compassionate care to individuals. Patient Service Representatives/Medical assistants perform a variety of patient care activities to support and assist the Family Planning clinic. No clinical experience is necessary if you are certified by an accredited medical assistant program.
As a Federally Qualified Health Center Open Door Health Services provides comprehensive primary urgent preventive and select specialty services and social support programs for individuals and families regardless of their ability to pay. Our patients represent diverse backgrounds life experiences capacities and orientations.
Location
This position is located at 333 S. Madison Muncie.
Roles & Responsibilities
In this role you will:
- Serve as the primary Patient Service Representative (PSR) by greeting patients answering phones scheduling appointments managing check-in/check-out and maintaining provider schedules.
- Accurately register patient demographic financial and insurance information verify eligibility and ensure compliance with privacy and organizational policies.
- Provide Medical Assistant (MA) support as needed including rooming patients preparing exam rooms assisting providers with procedures collecting lab specimens and sterilizing instruments.
- Support patient care by coordinating referrals communicating lab results processing prescription refill requests and helping maintain efficient patient flow.
- Maintain a professional organized and confidential environment while collaborating with clinical staff supporting outreach events and assisting other departments as needed.
- Demonstrate strong organizational communication and multitasking skills with the ability to work independently prioritize responsibilities and provide compassionate patient-centered care.
Successful candidates will:
- Demonstrate a commitment to ethical inclusive and patient-centered care
- Exhibit Open Door values: Esteeming the Team Maximizing Potential Doing the Right Thing Choosing Compassion and Encouraging Uniqueness
- Be able to react calmly in emergency situations
- Be able to read understand and follow detailed written and oral communication
- Be able to learn to use and update electronic health records and other online systems
Qualifications
- High school diploma or GED certification preferred
- At least one year of work experience in healthcare clinic/office if not certified
- CMA RMA or CCMA Certification is preferred at hire required to be maintained through ODHS post hire
- CPR & first aid certification
About Open Door
For more than 50 years Open Door Health Services has provided friendly expert patient-centered care for East Central Indiana residents with or without insurance. Services are offered at multiple locations in Muncie and Anderson Indiana. We are strongly guided by our mission vision and values in all we do.
Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others and ourselves by enhancing the communities where we live work and play.
Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.
Values: Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage Uniqueness
Open Door offers:
- An excellent benefit package covering your medical dental and vision needs
- Competitive pay
- Supportive team environment
- PTO and vacation time
- Opportunities for learning and career growth
Physical and Environmental Requirements
- Frequent exposure to communicable diseases toxic substances medicinal preparations and other conditions common to clinic environment.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Requires standing walking or sitting for long periods of time. Occasional bending stretching or lifting up to 40 pounds.
- Requires the ability to work under stressful situations.
Required Experience:
Unclear Seniority
