Patient Service Representative Outpatient Behavioral Health

Patient Service Representative Outpatient Behavioral Health

Patient Service Representative in Springfield MA Baystate Health Careers

Department: Outpatient Behavioral Health Children and Families

Location: 300 Carew St. Springfield Massachusetts

Job Type: Full-Time

Shift: Days

Baystate Health is seeking multiple Patient Service Representatives to join our Outpatient Behavioral Health Team in Springfield Massachusetts. The location primarily houses outpatient programs focused on pediatric care family advocacy and youth behavioral health.

The Patient Service Representative role offers the opportunity to provide front line administrative and customer service support while supporting patients medical staff and insurance providers.

• Check-in/check-out: greeting patients validating demographics collecting co-pays
• Verify insurance: checking and confirming coverage eligibility
• Communicate: managing multi-line phone system routing calls faxing medical documents
• Manage data: utilizing scheduling systems updating medical records responding to and routing messages

• Job Type: Full-Time
• Hours: 8:30am-5pm; 9am-5:30p; 10am-6:30p
• Schedule: M Fri; NO Weekends/NO Holidays

At Baystate Health you get the best of both worlds: the resources stability and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility benefits may include:

• Competitive Pay & Benefits: Medical dental and vision coverage including local Health New England plans.
• Tuition & Training: Tuition assistance CEUs and professional development opportunities.
• Career Growth: Clinical advancement leadership development and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals practices and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center Baystate Childrens Hospital Baystate Noble Hospital Baystate Franklin Medical Center Baystate Wing Hospital Baystate Medical Practices and Baystate Home Health & Hospice.

Whether you provide direct patient care clinical services or operational support your work at Baystate Health helps improve the health of the communities we serve.

• HS Diploma/GED

You Belong at Baystate.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidates relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer