Patient Service Representative Mercy Clinic Surgical Specialists

Location: 10050 Kennerly RoadSuite 2500 St. LouisMO63128

Schedule:Full-Time MondayFriday 8:00 AM 4:30 PM (40 hours/week)

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage checkin/checkout

• Answer phones and perform clerical tasks including Epic charting scanning faxing and document handling

• Schedule appointments procedures and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules communicate delays and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration EHRs and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer accounts receivable tasks and payment plans

• Support EPIC updates departmental initiatives and clinic communications

• Maintain a safe clean reception area and adhere to safety privacy and infection control policies

• Perform other duties as assigned

Skills Knowledge and Abilities:

• Knowledge of medical terminology insurance and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills including accurate data entry

• Strong customer service skills with a patientfocused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable professional and able to work well under pressure

• Effective problemsolving and issue resolution skills

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.