Patient Service Representative Mercy Clinic Neurology

10012 Kennerly Road Suite 404

St. Louis MO 63128

Schedule: Monday to Friday 40 hours/week

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage checkin/checkout

• Answer phones and perform clerical tasks including Epic charting scanning faxing and document handling

• Schedule appointments procedures and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules communicate delays and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration EHRs and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer accounts receivable tasks and payment plans

• Support EPIC updates departmental initiatives and clinic communications

• Maintain a safe clean reception area and adhere to safety privacy and infection control policies

• Perform other duties as assigned

Skills Knowledge and Abilities:

• Knowledge of medical terminology insurance and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills including accurate data entry

• Strong customer service skills with a patientfocused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable professional and able to work well under pressure

• Effective problemsolving and issue resolution skills

Why Youll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage Medical dental and vision through United Healthcare

• Generous PTO Up to34 days annually including holidays vacation personal time and short-term illness

• Paid Parental Leave Supporting you and your growing family

• 401(k) with Employer Match Invest in your future with confidence

• Tuition Reimbursement Up to$2000/yearfor continuing education

• Dependent Care FSA Contribution $100/month for eligible participants

• Paid Volunteer Time Give back to your community while on the clock

• Free Parking Convenience that saves you time and money

• Career Growth Opportunities Advance your skills and grow within Mercy