Patient Service Representative Mercy Clinic Gastroenterology

Location: 10012 Kennerly RoadSuite 102 St. LouisMO63128

Schedule: Full Time 40 Hours/Week Mon-Fri 7:30am -4pm or 8am -4:30pm

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage checkin/checkout

• Answer phones and perform clerical tasks including Epic charting scanning faxing and document handling

• Schedule appointments procedures and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules communicate delays and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration EHRs and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer accounts receivable tasks and payment plans

• Support EPIC updates departmental initiatives and clinic communications

• Maintain a safe clean reception area and adhere to safety privacy and infection control policies

• Perform other duties as assigned

Skills Knowledge and Abilities:

• Knowledge of medical terminology insurance and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills including accurate data entry

• Strong customer service skills with a patientfocused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable professional and able to work well under pressure

• Effective problemsolving and issue resolution skills

Mercy Key Benefits:

Tuition Reimbursement up to $2000 for continuing education after 12 months

Health/Dental/Vision available after day one

Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

Paid parental leave for new parents

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth!