Patient Service Representative II (44-Week Position)

Brandeis University Health Center

Hiring Range: $27.64$30.11 per hour

Schedule: Full-time (40 hours/week) 44 weeks per year

Are you someone who enjoys helping others thrives in a fast-paced environment and takes pride in delivering outstanding customer service Brandeis University is seeking a Patient Service Representative II to join our Health Center team and help create a welcoming supportive experience for our students and campus community.

As one of the first people patients interact with you will play an important role in ensuring every visit begins with exceptional service compassion and professionalism. If youre organized detail-oriented and enjoy balancing patient interaction with administrative responsibilities wed love to hear from you.

What You will Do

In this highly visible role you will:

• Welcome patients and visitors with warmth professionalism and excellent customer service.
• Schedule appointments and manage incoming phone calls efficiently and compassionately.
• Complete patient registration verify demographic and insurance information and support billing processes.
• Help maintain accurate patient records within the electronic health record (EHR) system.
• Support providers and clinical staff with administrative and patient care tasks including rooming patients taking vital signs and assisting with medication renewals as appropriate.
• Monitor patient flow and help ensure an organized welcoming reception area.
• Work collaboratively with providers clinical staff and colleagues to deliver an exceptional patient experience.

What Were Looking For

Were seeking candidates who have:

• A high school diploma or GED (Associates degree preferred).
• One to three years of experience in a healthcare medical office or customer service environment.
• Outstanding communication and interpersonal skills.
• Strong organizational skills with excellent attention to detail.
• The ability to multitask while maintaining accuracy and professionalism.
• A commitment to providing exceptional service and maintaining patient confidentiality.

Preferred qualifications include:

• Medical Assistant training or certification.
• Experience using electronic health records (such as Medicat or other EHR systems).
• Knowledge of medical billing processes.
• Proficiency with Microsoft Office applications.

Basic Life Support (BLS) certification is required.

Why Brandeis

At Brandeis University you will join a collaborative community dedicated to supporting student well-being and academic success. Our Health Center team values compassion teamwork continuous learning and delivering high-quality care in a welcoming environment.

This position offers the opportunity to make a meaningful difference in students lives while enjoying a unique 44-week full-time schedule providing additional time away from work each year.

If youre passionate about providing exceptional service and want to be part of a mission-driven university community we encourage you to apply.

The Universitys pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience and education/training internal peer equity and applicable legal requirements.

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race color ancestry religious creed gender identity and expression national or ethnic origin sex sexual orientation pregnancy age genetic information disability caste military or veteran status or any other category protected by law (also known as membership in a protected class).