Patient Service Representative

Job Description Summary

Vera Whole Health- Patient Services Representative (PSR)

Primary Location: 2570 Blackmon Dr Suite #400 Decatur GA 30033

Schedule: Monday Tuesday Wednesday & Friday 8-5 Thursday 9:30 to 6:30 pm

Experience Required: 23 years of front office experience in a healthcare setting Required

Pay Range: $20-$23 hr DOE

Benefits: Medical dental vision 401(k) 13 paid holidays PTO

About the Role
The Patient Services Representative (PSR) is the first point of contact for patientsboth in person and by phone. This role is essential in creating a welcoming supportive environment and ensuring seamless coordination between patients and the clinical care team. The PSR must demonstrate professionalism flexibility and a strong commitment to patient-centered service.

How will you make an impact & Requirements

Primary Location: 2570 Blackmon Dr Suite #400 Decatur GA 30033

Key Responsibilities

• Patient Greeting Welcome and direct patients clients and visitors in a friendly helpful manner.

• Customer Service Maintain excellent service standards; resolve issues promptly.

• Appointment Scheduling Schedule patient appointments and update EMR records.

• Daily Outreach Conduct reminder calls emails and other outreach as directed.

• Administrative Support Perform general office duties and daytoday administrative functions.

• Payment Processing Collect and process payments at time of service.

• Phone Management Answer highvolume calls using multiline systems while following urgent/emergent protocols.

• Insurance Verification Verify eligibility contact insurers and collect copays.

• Team Collaboration Participate in team meetings and contribute to clinic priorities.

• Problem Resolution Address patient concerns and escalate when appropriate.

• Confidentiality & Safety Follow HIPAA safety and security protocols.

• Office Supply Management Maintain inventory responsibly.

• Perform other duties as assigned.

• Required:

  • High school diploma or GED

  • 23 years of healthcare front office experience

  • 12 years of customer service experience

  • Experience with multiline phone systems

  • Proficiency with MS Office and EMR systems; 45 WPM typing

• Interpersonal Skills Warm professional communication with patients and staff

• Cultural Sensitivity Ability to work with diverse populations

• Multitasking Stay organized under pressure

• Critical Thinking Strong problemsolving abilities

• Flexibility and adaptability in a fastpaced clinic environment

• Commitment to empathetic listening mindfulness continuous learning and resilience

• Hepatitis B vaccination or immunity

• Negative TB test within 90 days of start date

• Current CPR/BLS certification

• Annual influenza and COVID19 vaccinations per company policy

• Extended periods of sitting

• Manual dexterity and eyehand coordination

• Normal corrected vision hearing and speech

Equal Employment Opportunity

Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race color sex (including pregnancy) genetic information sexual orientation religion physical or mental disability age military or veteran status marital status familial status national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship including hiring promotions training terminations working conditions pay and other terms and conditions of employment.

Millennium Physician Group (MPG) is committed to the full inclusion of all qualified keeping with our commitment MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the

position and/or to receive all other benefits and privileges of employment contact

Compensation:

$19.00

to

$30.00