Patient Service Coordinator Dr. Umar

How you move is why were here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $36.98 - $41.14. In addition this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors including but not limited to: scope of role level of experience education accomplishments internal equity budget and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Metabolic Bone-Specific Responsibilities

• Prioritizes tasks and manages workload efficiently to meet patient needs and departmental goals such as call answer rates.

• Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity.

• Fulfills a coverage role when coordinators within the pod are out of the office.

• Demonstrates accountability in job duties and proactively assists in training support staff/covering staff as needed

• Answers phones and greets patients courteously clearly and efficiently.

• Demonstrates professional demeanor empathy discretion and respect in all patient interactions.

• Ensure timely internal/external communication via phone email or in-person regarding appointments instructions and follow-ups.

• Handles patient concerns calmly and appropriately escalates concerns to administrative manager or clinical staff when necessary

• Schedules appointments and ancillary services accurately following the providers protocol as directed by the physician.

• Coordinates referral processes with accuracy and urgency.

• Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.

• Confirms that all required pre-testing and documentation are complete and verified

• Drafts correspondence and other written materials as requested.

• Scans documents into the electronic medical record in accordance with hospital scanning guidelines.

• Proficient in the use of electronic medical records systems (e.g. Epic) and navigates scheduling billing and Microsoft Office software with competence.

• Operates phone system scanners copiers printers and other front-desk technology (e.g. RightFax PerfectServe Avaya One-X) efficiently.

• Learn and adapt to new systems policies and technologies relevant to office operations.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.