Patient Scheduling Coordinator

UnityPoint Clinic

Patient Scheduling Coordinator - Methodist Cardiology

Monday-Friday 8:00AM-4:30PM

Full Time Benefits

The Patient Scheduling Coordinator is responsible for managing complex patient scheduling including multi-service appointments diagnostic tests and surgeries ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage secures prior authorizations and updates patient data in the Electronic Medical Record (EMR) system ensuring accuracy and compliance. The role also coordinates with clinic staff mentors junior staff and contributes to process improvements to optimize patient scheduling and access.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Manages complex scheduling and/or rescheduling of patient appointments procedures diagnostic tests surgeries hospital admissions and other related appointments between multiple providers ensuring compliance with scheduling protocols and regulatory requirements.
• Greetspatients upon arrival checks them inassistswith required forms and resolves conflicts by prioritizing high-priority cases to ensuretimelypatient access.
• Coordinates multi-service appointments and manages phone calls to optimize patient access and efficiently schedule procedures.
• Facilitates coordination with clinic staff and patients to ensure precise andtimelyscheduling including securing necessary pre-certifications insurance information and financial data.
• Delivers appointment details procedure instructions and pre-visit requirements to patients addressing scheduling concerns and ensuring full understanding of the process.
• Confirms insurance coverage and secures prior authorizations for scheduled procedures ensuring patients are fully informed of insurance details.Coordinates interpreter services and special accommodations for patients as necessary ensuring comprehensive care coordination.
• Updates patient scheduling information into the Electronic Medical Record (EMR) system verifying accuracy of patient demographics insurance and procedure data and evaluating patient records todetermineif outside documents are.
• Performs audits of patient records to ensure compliance with organizational policies privacy laws including Health Insurance Portability and Accountability Act (HIPAA) and industry standards safeguarding the confidentiality and security of sensitive health information.
• Organizes andmaintainsdepartment records ensuring compliance with regulatory standards.
• Prepares and distributes patient outcome reports ensuringtimelyfollow-ups and consistent communication with patients and providers.
• Provides mentorship and guidance to junior staff offering support andexpertiseinoptimizingscheduling workflows.
• Contributesto process improvement initiatives helping identify opportunities for more efficient patient scheduling and access.

Education:

• High School Diploma or equivalent required.

Experience:

• Three (3) years of customer service ORhealthcare relatedexperience.