Patient Relations Coordinator

Loyola Medicine a member of Trinity Health is a nationally ranked academic quaternary care system based in Chicagos western suburbs. With its main campus at Loyola University Medical Center Loyola Medicineis part of acomprehensivethree-hospital system includingLoyola University Medical CenterGottlieb Memorial Hospital andMacNeal Hospital.

Ifyourepassionate about delivering exceptional care and making a difference in the lives of our communities join the Loyola team as a Patients Related Representative and become Loyola Strong!

Under the direction of the Manager of Patient Relations plays a crucial role in leading Loyola University Health System in complaint and grievance resolution service recovery and patient family experience across the IL/IN region.

What youll do:

• Collaborates with patients families leaders clinical and non-clinical staff to review and address patient and family concerns complaints and grievances.

• Ensures appropriate follow-up mechanisms for timely resolution and accurate documentation of all complaints grievances and requests for assistance within patient complaint tracking system consistent with internal and external policies and requirements.

• Facilitates multi-disciplinary care conferences as needed in response to patient and family concerns regarding care and treatment discharge plans clinical issues and/or at patient and family request.

• Coordinates service recovery process which includes distribution of resources tracking and reporting utilization and providing education and coaching on service recovery.

• Analyzes and presents complaint grievance and service recovery data to leaders and staff to identify trends and opportunities for improvement.

• Partners closely with Risk Clinical Quality Safety and medical leadership as part of the grievance process.

• Identifies and participates in efforts to support patient experience such as rounding and observations.

• Participates in and/or facilitates meetings committees and trainings aimed at improving patient and family experience and family-centered care.

• Serves as a resource to patients and families regarding Medical Center Policies and Procedures.

• Other duties as assigned.

We offer ourPatient Related Coordinators

Benefits from Day One

DailyPay! Work today/Get paid today

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Whatyoullneed for this job:

• Bachelors Degree

• Preferred : Masters Degree

• Specify Degree(s): BSN BSW BA/BS in a human services or related healthcare field.

Minimum Experience

Required: Three years experience in an academic teaching facility or related healthcare experience. Patient Relations experience preferred.

• Preferred: Patient Relations and improvement experience preferred.

  Bi-lingual in Spanish preferred.

• Computer Skills

  Required: Microsoft based applications and Epic

Compensation: Pay Range: $50606.40 - $78478.40 per year

Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.

Benefits:

Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.