Patient Relations Coordinator

Imagine a career at one of the nations most advanced health networks.

Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. Were a Magnet(tm) Hospital having been honored five times with the American Nurses Credentialing Centers prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally Lehigh Valley Hospital - Cedar Crest Lehigh Valley Hospital - Muhlenberg Lehigh Valley Hospital- Hazleton and Lehigh Valley Hospital - Pocono each received an A grade on the Hospital Safety Grade from The Leapfrog Group in 2020 the highest grade in patient safety. These recognitions highlight LVHNs commitment to teamwork compassion and technology with an unrelenting focus on delivering the best health care possible every day.

Whether youre considering your next career move or your first you should consider Lehigh Valley Health Network.

• Collaborates to ensure complaints and grievances are properly recorded and tracked.
• Communicates with patients visitors medical staff and employees verbally and in writing.
• Determines needs of patients and families through various resources and recommends how the network can best respond to those needs.
• Educates staff in service excellence culture to allow for immediate ongoing real-time solutions in resolving patient/family dissatisfaction.
• Prepares timely reports regarding patient satisfaction and complaints.
• Inputs grievances and complaints into the healthcare feedback system.
• Serves as a resource in meeting the special needs of patients and visitors with a disability.
• Coordinates the formal patient satisfaction assessment process and communicates outcomes to appropriate network staff in a timely manner.
• Participates in performance improvement programs as a data source for statistics investigations and patient and/or family contacts.
• Interprets data from patient satisfaction surveys and prepares timely reports advising problems action taken and follow-up.

• High School Diploma/GED
• 1 year healthcare related experience
• Ability to interpret patient satisfaction surveys.
• Demonstrates astute critical thinking skills.
• Proficiency in computer skills and Microsoft Office applications.
• Strong knowledge of competencies related to customer service.

• Bachelors Degree in a Healthcare related field
• 3 years healthcare related experience

Lehigh Valley Health Network is an equal opportunity accordance with and where applicable in addition to federal state and local employment regulations Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race color religion sex age national origin sexual orientation gender identity disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include but are not limited to recruitment selection hiring transfers promotions terminations compensation benefits educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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