Patient Relations Coordinator
Job Location:
Hartford, CT - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
Position Purpose
This person assists Patient Relations by managing the complaint and grievance line for Saint Francis Hospital and provides administrative data entry and distribution support for regulatory data capture
What you will do
Contribute to overall quality of care by treating all patients with respect and dignity
Prioritize plan organize and manage complaint line
Document in the patient relations module the complaints and grievances received
Notify managers of the complaint or grievance timely to begin investigation and resolution process
Initiate grievance initial letter acknowledging receipt to sender or caller to meet CMS regulations for timeliness
Provide administrative and clerical support to Quality Patient Safety Regulatory Affairs and Patient Relations
Minimum Qualifications
Associates Degree and/or equivalent experience with data support and patient relations preferred
Three (3) years experience providing superior administrative support and interpersonal interactions with staff and patients
Excellent communication skills including verbal and written and implementation of these skills in telephone and interpersonal conversations
Position Highlights and Benefits
Full time 40hrs M-F days
Excellent benefits - starting day 1!
Ministry/Facility Information
Saint Francis Hospitaliscommitted to exceeding the expectations of our patients and families by providing world-class service in a progressive people-centered compassionate health care environment. We are licensed for 617 beds and 65 bassinets are a major teaching hospital and the largest Catholic hospital in New England.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
