Patient Referral Coordinator
Job Location:
Syracuse, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At LUX Infusion were reimagining infusion care to be more human supportive and connected. Inspired by luxmeaning light - we guide patients providers and partners through complex therapies with clarity compassion and confidence.
As a clinician-led U.S.-based organization we put people first - helping patients feel seen and supported through faster therapy starts dedicated care coordination and meaningful collaboration. Our commitment to inclusion diversity equity and advancement (IDEA) is central to our culture ensuring every team member feels valued and empowered to make a difference.
Schedule: MondayFriday 8:30 AM5:00 PM EST (subject to business needs)
Location: Hybrid (Syracuse NY) 3 days onsite / 2 days remote following successful completion of onsite training
Were looking for a Patient Referral Coordinator who wants their work to mean something someone who brings care accountability and purpose to what they do every day.
The Patient Referral Coordinator plays a vital role in ensuring patients are ready for care clinically administratively and financially before services begin. By coordinating referrals accurately and efficiently this role helps remove barriers to treatment and supports a smooth patientfirst experience.
In this role youll contribute to work that:
- Helps patients feel seen informed and supported as they begin care
- Builds trust with clinicians and referral partners through accuracy and clear communication
- Enables timely compliant care delivery in a growing clinicianled organization
Everything you do connects directly to real people navigating complex healthcare journeys and your work helps ensure that care can begin with confidence.
In this role you will:
- Ensure patient referrals are fully prepared for service by gathering required documentation confirming insurance coverage and securing authorizations in compliance with all regulatory requirements
- Coordinate new infusion and enteral referrals from intake through initial processing ensuring accuracy timeliness and clarity at every step
- Collaborate closely with referral sources hospital liaisons pharmacy nursing billing and branch teams to support seamless care delivery
- Communicate coverage details and financial obligations clearly to patients or their representatives ensuring understanding and agreement prior to service
- Maintain accurate patient records referral logs and authorization tracking to support timely billing and reduce delays in reimbursement
- Identify opportunities to improve intake and referral workflows while maintaining high standards of service and compliance
- Bring reliability followthrough and thoughtful problemsolving to your daily work
You may be a great fit if you bring:
- A deep commitment to the human impact of your work and to supporting patients through complex processes
- Strong communication and collaboration skills across clinical operational and external partners
- Ownership and accountability in managing referrals documentation and deadlines
- Comfort learning and adapting in a fastpaced healthcare environment
- A desire to contribute to a team that values empathy accuracy and high standards
Qualifications
- Associates degree in Business Healthcare Services or a related field required
- Minimum of one (1) year of healthcare experience required
- Strong knowledge of payer requirements related to billing authorizations and coverage
- Proficiency with computer systems and documentation accuracy
- Strong organizational multitasking and problemresolution skills
Preferred
- Two (2) or more years of experience with a home care or infusion provider
- Prior home infusion experience on the provider or payer side
You dont need to check every box we care just as much about how you show up as whats on your resume.
Pay Range/Rate
$22 - $26 USD
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.
While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Employees are expected to:
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusions legal ethical and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.
The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.
This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.
LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.
Required Experience:
IC
