Patient Navigator Supervisor
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Position Description
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Our Values:
HCPH embraces a foundation of progressive work anchored by the departments cornerstone values guiding our work to improve the communitys health and well-being.
Transparency - We share information openly and honestly so that staff partners and the community understand our actions and the reasons behind them.
Integrity - Our actions reflect strong ethical principles ensuring we remain trustworthy accountable and consistent with our mission.
Respect - We foster a supportive environment by valuing diverse perspectives listening intentionally and treating people with dignity in every interaction.
Impact - We focus our efforts on activities that improve health reduce disparities and create meaningful measurable outcomes for the communities we serve.
Collaboration - We actively partner across teams disciplines organizations and communities to align our efforts toward common goals.
Position Overview:
Under general direction the Patient Navigator Supervisor provides operational and functional oversight for Patient Navigator services across Harris County Public Health clinical sites and mobile units. This position standardizes workflows ensures documentation quality and service fidelity coaches and develops staff monitors performance metrics and strengthens coordination with clinic teams co-located programs and community partners. The Supervisor serves as the program lead for patient navigation operations promoting timely screening warm handoffs closed-loop referrals and effective resolution of non-medical barriers that affect access to care and continuity of services.
Duties & Responsibilities:
- Supervise coach and support Patient Navigators across assigned sites; conduct regular one-on-one check-ins case reviews and team meetings to reinforce expectations build skills and address performance issues.
- Standardize and monitor navigation workflows including patient identification screening processes referral pathways warm handoffs closed-loop follow-up and documentation requirements across fixed and mobile sites.
- Strengthen and maintain the Community Resource Directory and referral relationships by coordinating with internal programs HPCC partners and external community organizations to improve service access and referral quality.
- Review charts notes and work queues to ensure documentation quality timely follow-up and compliance with program standards privacy requirements and operational protocols.
- Monitor and analyze program performance indicators including screening completion referral volume warm handoff rates service connection outcomes timeliness and documentation compliance; prepare summaries and reports for leadership.
- Serve as the escalation point for complex cases unresolved barriers cross-site workload balancing and coordination issues involving clinic operations co-located programs or community partners.
Harris County is an Equal Opportunity Employer- Requirements
Education:
- Bachelors degree in Social Work Psychology Public Health Health Administration or related field.
Experience:
- At least two (2) years of experience in patient navigation case coordination community health care management or a related health or human services setting.
- At least one (1) year of lead supervisory or program coordination experience.
- Experience working with undeserved low-income culturally diverse populations.
Licenses/Certifications:
- Valid Texas Drivers License.
Knowledge Skills and Abilities:
- Knowledge of patient navigation care coordination community resource linkage and social drivers of health workflows in a clinical or public health setting.
- Ability to supervise coach and develop staff while maintaining accountability for quality timeliness and service standards.
- Ability to analyze workflow monitor performance data identify gaps and implement process improvements across multiple service locations.
- Strong interpersonal written and verbal communication skills including the ability to collaborate effectively with providers clinic staff leadership and community partners.
- Ability to manage sensitive situations exercise sound judgment and escalate safety clinical or operational issues appropriately.
- Working knowledge of health record documentation practices and Microsoft Office applications.
Core Competencies:
Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
Policy Development and Program Planning Skills: This competency focuses on developing implementing and improving policies programs and services that support effective public health strategies and improve community health outcomes.
Communication Skills: This competency focuses on using clear and effective communication to engage audiences address misinformation and build trust supporting informed decisions and stronger public health outcomes.
Health Advancement Skills: This competency focuses on applying principles of equity diversity and inclusion to public health addressing systemic barriers and promoting fair access to resources for healthier communities.
Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health fostering engagement shared ownership and sustainable improvements in well-being.
Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs ensuring effective delivery of the 10 Essential Public Health Services.
Management and Finance Skills: This competency focuses on managing human and financial resources promoting equity and collaboration and optimizing organizational performance to support effective public health programs.
Leadership and Systems Thinking Skills: This competency focuses on aligning stakeholders fostering innovation and managing change to implement effective public health initiatives that strengthen community health.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
- Preferences
Education:
Masters degree in Social Work Psychology Public Health Health Administration or related field.
Experience:
-Experience using electronic health record (EHR) system.
Language:
-Bilingual English/Spanish.
- General Information
Position Type and Typical Hours of Work:
- This is a full time position 40 hours per week.
- May be required to work outside normal business hours as operational needs require.
- Travel across Harris County sites is to be required to support staff operations training meetings and workflow monitoring.
Work Environment:
- This position operates in community clinic mobile office and occasional field settings and routinely uses standard office equipment.
Physical Demands:
- Frequently required to sit stand bend communicate and use manual dexterity. May occasionally lift or move up to 20 pounds.
Work Location:
- Harris County Public Health: 1111 Fannin St. Houston Texas 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Manager
