Patient Logistics Access Specialist Part Time

Position Purpose:

The Patient Logistics Access Specialist serves as the first point of contact for all incoming transfer and admission requests to MercyOne Health Ministries. This role is responsible for initiating the transfer workflow by capturing accurate patient demographics referral details presenting concerns and key operational information needed to support timely clinical review. As the central communications entry point the Access Specialist ensures calls are efficiently routed to the appropriate Patient Logistics Clinician RN or operational partner while maintaining a high level of customer service and professionalism.

Working within established protocols regulatory requirements and documentation standards the Access Specialist manages multi-line call activity supports real-time capacity navigation and assists with coordination between referring facilities receiving units transport teams and internal stakeholders. Although nonclinical this role is essential to maintaining EMTALAsensitive documentation accuracy minimizing delays in patient movement and supporting the safe and efficient flow of information across the health system.

Through strong communication exceptional attention to detail and reliable execution of administrative and operational tasks the Patient Logistics Access Specialist directly contributes to patient safety system throughput resource stewardship and the overall performance of the MercyOne Patient Logistics Center.

What you will do:

• Knows understands incorporates anddemonstratesthe Trinity Health Mission Vision and Values in behaviors practices and decisions.

• Serves as the first point of contact for all incoming transfer admission and consultation requests ensuring calls are answered promptly and routed correctly.

• Collects and verifies accurate demographic referral and operational information from sending facilities EMS agencies and providers to initiate the transfer workflow.

• Manages multi-line phone activity efficiently prioritizing calls and minimizing delays to support safe and timely patient transitions.

• Documents all call details and required information in electronic health records and transfer management systems with accuracy completeness and regulatory awareness.

• Routes calls and essential information to the appropriate Patient Logistics Clinician (Paramedic/EMT) RN Charge RN or operational team member based on established protocols.

• Supports EMTALAsensitive processes by ensuring complete and timely intake documentation and escalating immediately when red flags or special circumstances arise.

• Coordinates non-clinical aspects of transport logistics including contacting EMS agencies confirming availability monitoring ETA updates and communicating status changes.

Hours/Schedule:

• Part time - 0700-1900 with rotating shifts.

Minimum Qualifications:

• Health care experience required.

• High school diploma or GED required.

• Associates Degree or equal experience preferred.

• Must be comfortable operating in a collaborative shared leadership environment.

• Mustpossessa personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Healthand MercyOne.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.