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Patient Financial Services Manager
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 June 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
FTE: Full time-9:00 a.m.-5:00 p.m.
WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet it is our mission to deliver the most compassionate loving expert and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team please apply now!
Position Summary
Patient Financial Services Manager oversees all front- and back-end revenue cycle functions related to patient billing collections insurance follow-up and financial counseling. This role ensures timely accurate reimbursement while maintaining a positive patient financial experience and compliance with all regulatory requirements. Medicaid eligibility enrollment billing and reimbursement activities while managing the organizations charity care and financial assistance programs. This role ensures compliance with federal and state regulations maximizes reimbursement and promotes equitable access to care for underserved and vulnerable populations.
Key Responsibilities
Medicaid Operations
WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet it is our mission to deliver the most compassionate loving expert and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team please apply now!
Position Summary
Patient Financial Services Manager oversees all front- and back-end revenue cycle functions related to patient billing collections insurance follow-up and financial counseling. This role ensures timely accurate reimbursement while maintaining a positive patient financial experience and compliance with all regulatory requirements. Medicaid eligibility enrollment billing and reimbursement activities while managing the organizations charity care and financial assistance programs. This role ensures compliance with federal and state regulations maximizes reimbursement and promotes equitable access to care for underserved and vulnerable populations.
Key Responsibilities
Medicaid Operations
- Manage daily operations of Patient Financial Services including billing collections cash posting credit balances and account resolution.
- Monitor accounts receivable denial trends and collection performance to ensure optimal cash flow
- Develop and implement workflows to improve efficiency accuracy and turnaround time.
- Manage daily Medicaid eligibility enrollment redeterminations and billing processes.
- Ensure timely and accurate submission of Medicaid claims adjustments and appeals.
- Monitor Medicaid denials and reimbursement trends; implement corrective actions.
- Stay current on state and federal Medicaid policy changes and ensure operational compliance.
Leadership & Staff Management
- Lead train and evaluate PFS staff including supervisors and team leads.
- Set performance goals and hold staff accountable to productivity and quality metrics.
- Foster a culture of accountability collaboration and patient-centered service.
Patient Advocacy & Financial Assistance
- Oversee financial assistance charity care and presumptive eligibility programs
- Ensure charity care policies align with federal state and organizational requirements (including 501(r) where applicable)
- Review and approve charity care determinations and complex cases
- Ensure compassionate clear communication with patients regarding financial assistance options
- Oversee financial counseling charity care and presumptive eligibility processes
- Ensure patient-centered communication for vulnerable and underserved populations
- Resolve escalated patient and payer issues related to Medicaid coverage
Compliance & Audit Support
- Maintain compliance with Medicaid regulations and internal financial assistance policies
- Support internal and external audits related to Medicaid and charity care
- Ensure accurate documentation and internal controls
Reporting & Performance Improvement
- Prepare reports on Medicaid A/R eligibility conversion rates denial trends and charity care utilization.
- Identify process improvements to reduce A/R days and improve eligibility capture.
- Collaborate with registration case management clinical and compliance teams.
Qualifications
Education
- Bachelors degree in Healthcare Administration Business Finance or related field
- Masters degree preferred
Experience
- 2 years of patient financial services or revenue cycle experience
- Strong background in Medicaid eligibility and billing
- Experience inmanaging charity care or financial assistance programs
- Supervisory or management experience required
Benefits:
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health vision & dental benefits - eligible at 30 days following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
The duties are to be performed in a highly confidential manner in accordance with the mission values and behaviors of Insight Hospital and Medical Center.
Employees are further expected to provide high quality of care service and kindness toward all patients staff physicians volunteers and guests.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of functions tasks duties responsibilities and requirements of employees so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.
Required Experience:
Manager
About Company
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