Patient Financial Advocate

JOB SUMMARY

The duties of the Patient Financial Advocate include the core duties of the Financial Counselor (seen below) in addition to case management of uninsured patients from in room screening to eligibility and enrollment in applicable government programs and other reimbursement programs. The Patient financial Advocate will closely follow open cases and file appropriate paperwork appear in hearings and assist patients with their financial needs. The Patient Financial Advocate will also be required by Saint Francis and the state
of Missouri to maintain training and certification. The Patient Financial Advocate is responsible for the efficient and successful counseling of patients who have been identified to have specific financial needs. The Patient Financial Advocate will provide patients with available financial options including financial liability payment and pre-payment plans financial assistance HSF loans and other payment options. The Patient Financial Advocate will be responsible for managing and administering the Financial Assistance Program. Lives the Mission Vision Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information for many sources within the Medical Center. Any and all duties as assigned by Manager and/or Director.

JOB DETAILS AND REQUIREMENTS

Hours: Monday-Friday 8:00am-4:30pm

Education:

- High school graduate or equivalent- required

- Bachelors degree in Business Healthcare or other relevant area- preferred

Experience:

- Minimum of three (3) years healthcare finance business call center or customer service experience- required

Knowledge & Skills:

Knowledge of Fair Debt and Credit Act preferred.

ADDITIONAL INFORMATION

Why Work at Saint Francis

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12bed hospital has grown into the regions leading healthcare systemrecognized nationally for exceptional quality safety and patient experience.

Today Saint Francis serves more than 715000 people across five states. With a 306bed Medical Center nearly 3000 team members and over 300 providers Saint Francis is not only the largest healthcare system between St. Louis and Memphisits a powerful economic anchor for the communities it serves.

Youll find more than 50 specialties the regions only Level III Emergency and Trauma Center and southeast Missouris first Level III NICU. The systems employed physician group Saint Francis Medical Partners supports more than 40 outreach clinics and 70% of the areas primary care providers.

A Mission That Matters

At Saint Francis youre not just doing a job - youre part of a Catholic healing ministry rooted in compassion dignity and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing wellness quality and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality safety access and value.

Values You Can Feel Every Day

• Integrity: Doing whats right even when no one is watching

• Stewardship: Managing resources wisely for the future

• Faith: Believing in a purpose greater than ourselves

• Hope: Lifting up those who feel discouraged

• Joy: Serving others with a grateful happy heart

• Compassion: Seeing others through Christs eyes

• Excellence: Always striving to be the best

• Dignity: Respecting human life from beginning to end

If Youre Looking to Make a True Impact

Saint Francis offers a workplace where your work has purpose your team feels like family and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. Thats why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical prescription dental and vision - available on the first of the month after hire date

• Saint Francis Medical Services Discount

• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation sick holidays and personal days into one balance to allow for flexibility

• Retirement benefits including SFHS immediate matching

• Education Assistance benefits up to $5000 per calendar year for one year of service after graduation

• Other benefits including: Benefit Support through Health Advocate Employee Assistance Program Flexible Spending Accounts Identity Theft Protection Pet Insurance Earned Wage Access

To learn more about our Total Rewards package and eligibility visit Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability sexual orientation gender identity or addition to federal law requirements Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System please call or email us at