Patient & Family Representative weekends

Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Childrens Health Delaware to receive clinical care a positive and inviting experience is provided. The Patient and Family Service Representative part-time weekends is often the first point of contact for community patients and families and are integral in forming the first impression those stakeholders have of the organization.

Schedule: Every other weekend 1:30 pm - 8:00 pm.

Position Responsibilities

• Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center.
• Completes inpatient visitor badging process to ensure patient and associate safety.
• Keep families comfortable in Welcome Center including during the bed assignment process etc.
• Provides and maintains information of services within and outside of the hospital including but not limited to mechanics restaurants hotels etc.
• Demonstrates excellent customer service and service recovery skills. Act in a supportive capacity to the Family Resource Center particularly during evening and weekend hours.
• Provide bedside admissions to families as assigned during normal business hours.
• May include direct admissions medical admits transport and other patients going directly to an inpatient care unit.
• Accurately and completely manages the inpatient admission process and at times may be called upon to orient the patient and family to the hospital patient care unit and room.
• Support scheduling and wayfinding in ambulatory areas. Promotes an environment that values diversity equity and inclusion.

Position Requirements

• High School Diploma required
• Minimum of 6 months customer service experience required