Patient Experience Consultant

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Job Summary:

Job Duties:

• Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
• Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
• Identifies opportunities for improvement in patient satisfaction and experience.
• Develops recommended action plans for improvement.
• Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
• Monitors the process and outcomes related to improving patient experience identifies challenges and barriers and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
• Provides training curriculum and content development and logistical facilitation and delivery support.
• Coaches and mentors individuals providers nurses and non-clinicians who have patient contact to improve their ability to achieve higher levels of patient satisfaction.
• Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

• Hours:8:00 a.m. - 4:30 p.m.

• Education Required: Bachelors Degree preferred in Healthcare Degree

• Required Experience: Minimum of 5 years - Managing people processes or projects plus Minimum of 5 years of customer service.

Benefits of working at Geisinger:

• Full benefits (health dental and vision) starting on day one

• Three medical plan choices including an expanded network for out-of-area employees and dependents

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)

• Company-paid life insurance short-term disability and long-term disability coverage

• 401(k) plan that includes automatic Geisinger contributions

• Generous paid time off (PTO) plan that allows you to accrue time quickly

• Up to $5000 in tuition reimbursement per calendar year

• MyHealth Rewards wellness program to improve your health while earning a financial incentive

• Family-friendly support including adoption and fertility assistance parental leave pay military leave pay and a free membership with discounted backup care for your loved ones

• Employee Assistance Program (EAP): Referrals for childcare eldercare & pet care. Access free legal guidance mental health visits work-life support digital self-help tools and more.

• Voluntary benefits including accident critical illness hospital indemnity insurance identity theft protection universal life and pet and legal insurance

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OUR PURPOSE & VALUES: Everything we do is about caring for our patients our members our students our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients our members our community and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one including vision dental and domestic partners. Perhaps just as important we encourage an atmosphere of collaboration cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.