Patient Care Specialist II
Job Location:
Saint James, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description Summary
The Patient Care Specialist II performs advanced administrative and patient access duties to support dailymedical office operations. This role is responsible for independently registering patients verifying insurance
processing referrals and resolving basic billing or documentation issues. The Specialist II ensures all
interactions comply with HIPAA privacy and organizational policies while consistently providing exceptional
service to patients families and staff.
How will you make an impact & Requirements
Location:
10484 Stringfellow Rd St. James City Florida
Responsibilities
Greets registers and checks in patients ensuring all demographic insurance consent and contact
information is accurate and current in the EHR.
Collects and processes copayments following standard cash-handling and reconciliation procedures.
Verifies insurance eligibility obtains required authorizations and documents verification results
accurately in the patient record.
Provides clear explanations of check-in processes insurance requirements and payment expectations.
Answers and routes phone calls schedules or reschedules appointments and maintains daily
appointment schedules while communicating adjustments to clinical staff.
Processes urgent specialist referrals appointment ticklers and medical record release requests in a
timely and accurate manner.
Performs clerical and administrative tasks including filing faxing scanning and uploading documents
into the EHR.
Reviews patient accounts for outstanding balances or documentation errors and partners with billing
to resolve discrepancies.
Maintains full HIPAA and privacy compliance by safeguarding patient information properly managing
documentation and limiting access to authorized users only.
Identifies and reports potential privacy breaches compliance risks or billing concerns promptly
according to established protocols.
Prepares routes and manages medical documentation to ensure completeness confidentiality and
accuracy.
Provides professional courteous customer service and maintains composure during high-volume or
challenging situations.
Coordinates scheduling across multiple providers departments or specialties to support efficient
patient flow.
Audits patient charts registration data and referral documentation to identify and correct compliance
or process issues.
Participates in mandatory training programs related to compliance privacy workflow changes and
patient experience.
Supports the Practice Manager and care team with assigned administrative tasks.
Participates in departmental audits workflow redesign initiatives and implementation of new systems
or technologies.
Prepares and distributes operational reports related to scheduling efficiency registration accuracy or
service metrics.
Demonstrate excellent guest service to internal team members and patients.
Performs other related duties as assigned.
Required Experience:
IC
About Company
Millennium Physician Group is one of the largest physician groups with more than 550 healthcare providers in Florida.
