Patient Care Specialist II

Job Description Summary

How will you make an impact & Requirements

Job Description Summary

The Patient Care Specialist performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients verifying insurance processing referrals and resolving basic billing or documentation issues. The Specialist ensures all interactions comply with HIPAA privacy and organizational policies while consistently providing exceptional service to patients families and staff.

How will you make an impact & Requirements

Key Responsibilities:

• Greets registers and checks in patients ensuring all demographic insurance consent andcontactinformationis accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility obtains required authorizations and verificationresultsaccuratelyin the patient record.
• Provides clear explanations of check-in processes insurance requirements and payment expectations.
• Answers and routes phone calls schedules or reschedules appointments and maintainsdailyappointmentschedules while communicating adjustments to clinical staff.
• Performs clerical and administrative tasks including filing faxing scanning and uploading documentsinto the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billingto resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information properlymanagingdocumentationand limiting access to authorized users only.
• Identifies and reports potential privacy breaches compliance risks or billing concernspromptlyaccordingto established protocols.
• Prepares routes and manages medical documentation to ensure completeness confidentialityandaccuracy.
• Provides professional courteous customer service and maintains composure during high-volume orchallenging situations.
• Coordinates scheduling across multiple providers departments or specialties to supportefficientpatientflow.
• Audits patient charts registration data and referral documentation to identify and correct complianceor process issues.
• Participates in mandatory training programs related to compliance privacy workflow changes and patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits workflow redesign initiatives and implementation of new systemsor technologies.
• Prepares and distributes operational reports related to scheduling efficiency registration accuracy orservice metrics.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED required.
• 2 years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems insurance verification and medical terminology.
• Strong attention to detail interpersonal communication and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations follows direction and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Proven commitment to maintaining confidentiality accuracy and professional ethics.
• Ability to work independently in a fast-paced cross-functional environment.

About Millennium Physician Group:

Formed in 2008 and headquartered in Fort Myers Florida with offices in Florida North Carolina Georgia and Texas Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer:

• Health Dental and Vision Insurance
• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance Short & Long-Term Disability
• Paid Time Off Floating Holidays and Paid Major Holidays
• Employee Assistance Program (EAP)