Patient Care Specialist II

Job Description Summary

Participates in mandatory training programs related to compliance privacy workflow changes and
patient experience.
Supports the Practice Manager and care team with assigned administrative tasks.
Participates in departmental audits workflow redesign initiatives and implementation of new systems
or technologies.
Prepares and distributes operational reports related to scheduling efficiency registration accuracy or
service metrics.
Demonstrate excellent guest service to internal team members and patients.
Performs other related duties as assigned.
Qualifications
High school diploma or GED required.
2years of progressive experience in a healthcare or patient access environment.
Strong working knowledge of EHR systems insurance verification and medical terminology.
Strong attention to detail interpersonal communication and time-management skills.
Demonstrated professionalism and commitment to patient confidentiality.
Demonstrates empathy and professionalism when interacting with patients and families.
Adheres to HIPAA and privacy standards in all communications and record handling.
Consistently meets expectations follows direction and maintains punctuality.
Adjusts to changing workflows and patient volume with composure and teamwork.
Demonstrated ability to manage multiple priorities while maintaining accuracy.
Proven commitment to maintaining confidentiality accuracy and professional ethics.
Ability to work independently in a fast-paced cross-functional environment.
Physical Demands
Sedentary work. Exerng up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to li carry push pull or otherwise move objects. Repeve moon.
Substanal movements (moons) of the wrists hands and/or fingers. The worker must have close
visual acuity to perform an acvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to li to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race color sex
(including pregnancy) genetic information sexual orientation religion physical or mental disability
age military or veteran status marital status familial status national origin or any other legally
protected class.
Equal opportunity applies to all areas of the employment relationship including hiring promotions
training terminations working conditions pay and other terms and conditions of employment.
Millennium Physician Group (MPG) is committed to the full inclusion of all qualified
keeping with our commitment MPG will take steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly if reasonable accommodation is required to fully
participate in the job application or interview process to perform the essential functions of the
position and/or to receive all other benefits and privileges of employment contact

How will you make an impact & Requirements

Participates in mandatory training programs related to compliance privacy workflow changes and
patient experience.
Supports the Practice Manager and care team with assigned administrative tasks.
Participates in departmental audits workflow redesign initiatives and implementation of new systems
or technologies.
Prepares and distributes operational reports related to scheduling efficiency registration accuracy or
service metrics.
Demonstrate excellent guest service to internal team members and patients.
Performs other related duties as assigned.
Qualifications
High school diploma or GED required.
2years of progressive experience in a healthcare or patient access environment.
Strong working knowledge of EHR systems insurance verification and medical terminology.
Strong attention to detail interpersonal communication and time-management skills.
Demonstrated professionalism and commitment to patient confidentiality.
Demonstrates empathy and professionalism when interacting with patients and families.
Adheres to HIPAA and privacy standards in all communications and record handling.
Consistently meets expectations follows direction and maintains punctuality.
Adjusts to changing workflows and patient volume with composure and teamwork.
Demonstrated ability to manage multiple priorities while maintaining accuracy.
Proven commitment to maintaining confidentiality accuracy and professional ethics.
Ability to work independently in a fast-paced cross-functional environment.
Physical Demands
Sedentary work. Exerng up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to li carry push pull or otherwise move objects. Repeve moon.
Substanal movements (moons) of the wrists hands and/or fingers. The worker must have close
visual acuity to perform an acvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to li to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race color sex
(including pregnancy) genetic information sexual orientation religion physical or mental disability
age military or veteran status marital status familial status national origin or any other legally
protected class.
Equal opportunity applies to all areas of the employment relationship including hiring promotions
training terminations working conditions pay and other terms and conditions of employment.
Millennium Physician Group (MPG) is committed to the full inclusion of all qualified
keeping with our commitment MPG will take steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly if reasonable accommodation is required to fully
participate in the job application or interview process to perform the essential functions of the
position and/or to receive all other benefits and privileges of employment contact

Compensation Range:

$17.10

to

$25.65

The anticipated base salary range represents the Companys good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience skills qualifications geographic location internal equity and business needs.