Patient Care Specialist

About Us

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics focused on providing world-class compassionate care for patients with mobility challenges.

Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical which also owns Össur a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz an innovative developer of neuro orthotics; and College Park creators of custom-built prosthetic solutions for people of all activity levels.

We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

About the Role

The Patient Care Specialist (PCS) facilitates an excellent patient experience and supports clinic operations based on expert or specialized knowledge for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients compiling complete chart documentation and supporting clinical and technical staff.

What Youll Do

• Answers the telephone and either responds to inquiry directs caller to appropriate personnel or initiates a triage email for response by clinical personnel.
• Schedules appointments verifies and updates patient demographics referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards drivers licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patients medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains and actively manages Work-In-Progress (WIP) to ensure timely and accurate delivery of patient devices in accordance with clinical timelines and service standards.
• Maintains a clean orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technologybased processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Maintains professional relationships with patients referral sources clinical and non-clinical employees.
• Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
• Carriesout analysisof administrative support needs based on current clinic work in progress knowledge.
• May obtain prior authorization as required by payer.
• May assist in manually pricing items based on insurance guidelines.
• May support more than one clinic in a market or region.
• Performs other duties as assigned.

Who You Are

• High school diploma or GED equivalent is required.
• Experience using Microsoft Office.
• 1-2 years of healthcare and medical office experience preferred using EMR systems or equivalent skill set.

Why Youll Feel Good Working Here

We believe people do their best work when they feel goodpersonally and professionally. Thats why we offer:

• A culture rooted in trust empathy and Nordic-inspired flat hierarchies
• Tailored onboarding and a buddy system to help you feel at home from day one
• Continuous learning through e-learning training and language courses
• A you culture where everyonefrom interns to executivesis treated with respect
• Competitive Compensation Packages
• Medical Dental and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays
• 13 vacation days birthday and two (2) volunteer day
• 8 sick days within your first year of employment
• Paid Parental Bonding

Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers phones photocopiers filing cabinets and fax machines.

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach/pull with hands and arms bend and squat.