Patient Care Coordinator (Radiology)

Job Responsibilities:Primary Function:Perform Patient outreach to coordinate care including schedule all patient demographics and complete a full registration in EPIC for every patient that is review of patient coverage and submit authorizations for with health system staff in coordinating patient prescription coordination and interactions with third uploads and third party radiology support for Image Library/Reading Room customer service insurance knowledge and attention to detail are key competencies to ensure the accuracy of the patients medical record and a positive customer to grow in other areas within the health systems Radiology Department (Reading Room and Film Library)Responsibilities:Demonstrate ability to navigate healthcare applications (Epic Cerner iCite etc.) and Call Center applications/telecom equipment (Kyruus Genesys etc.)Gain knowledge of physician department and overall healthcare scheduling processes to ensure accurate and appropriate physician/service referrals/appointment and scheduling of all outpatient services/ a full patient registration including collection of all patient demographics guarantor data and insurance eligibility and excellent customer service to each caller including consistent use of customer service/telephone with co-workers visitors and other staff consistent with the values of healthcare document all calls in appropriate Responsibilities and Competencies:Accurate and consistent tracking of patient or third party interactions. Will ask on each call and follow PC reminders and greeting for each interaction including identifying and respect at all times with patient doctors or other healthcare hospital affiliation or location patient offer to schedule an appointment to drive to schedule (lunch breaks shift starts) and attendance patient access issues and concerns to Manager or use of references and software prompts to enable accurate registration of callers and classes screenings and special guidelines should be followed on all patient daily call volume ad quality outbound scheduling calls from the healthcare system of service requests via web appointment request Skills:Superior Customer Service and Telephone skillsAbility to type and use a in a Healthcare Environment or Appointment patience and professionalismInsurance knowledge sound judgement critical thinking pleasant telephone :Bachelors degree in related industry or working to obtain such.