Patient Care Coordinator

The Patient Care Coordinator supports the surgical experience within a fast-paced high-volume ambulatory surgery center. This position serves as a primary point of contact for patients before and after their scheduled procedures and must be able to manage a high volume of calls while maintaining accuracy professionalism and excellent customer service.

The coordinator completes preoperative calls to confirm procedure details arrival times transportation arrangements required documentation and the patients understanding of facility-approved instructions. The coordinator identifies missing information or potential concerns and promptly refers clinical questions to the appropriate licensed team member.

Following the procedure the coordinator conducts postoperative calls using the facilitys approved follow-up process to check on the patients recovery reinforce discharge instructions and identify any questions or concerns requiring clinical review. All patient communications and follow-up activities must be documented accurately and promptly in the appropriate system.

The Patient Care Coordinator works closely with nursing scheduling providers and facility leadership to support continuity of care patient satisfaction regulatory compliance and efficient facility operations. Additional responsibilities may include maintaining call logs tracking incomplete calls assisting with patient communication and supporting other administrative functions as needed.

This is an administrative position and does not independently provide medical advice perform clinical assessments or modify patient instructions. Clinical questions reported symptoms or patient concerns must be promptly escalated to a licensed nurse or provider in accordance with facility policy.

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Required Experience:

IC