Patient Care Coordinator

QUALIFICATIONS:

Education

• Associates or Bachelors degree preferred

Experience and Training

• Experience as an administrative assistant or receptionist preferred

• Bilingual ability for Spanish/English

Knowledge Skills Ability:

• Proficiency using various computer platforms and programs including MS Office (Excel PowerPoint Word)

• Excellent written and verbal communication skills

• Strong interpersonal and customer service skills

• Excellent time management skills

• Strong organization and planning skills with attention to detail

• Ability to work effectively with a broad range of people with a social justice perspective

• Ability to work independently

• Ability to maintain strict confidentiality

• Interest or experience in learning to manage large data

• Interest or experience in case management

ESSENTIAL FUNCTIONS:

• Work directly with clinicians fellows students faculty patients and referring providers at the Pro Bono and TEAM Clinic

• Schedule and reschedule patients (primarily English and Spanish-speaking patients)

• Triage patients manage a patient wait list and maintain frequent communication with referring providers

• Collect and assemble clinic statistics

• Assist in scheduling of clinic spaces including clinical research and the community garden

• Gather and provide information as requested (Department Chair Dean Office of Academic Affairs)

• File and organize patient charts; organize update and maintain all front office documentation

• Help maintain printers/copiers/fax to ensure working order

• Place work orders for clinic maintenance and supplies

• Ensure Food Pantry is neat and clean; plan and promote food drives to restock pantry

• Ensure clinic areas are clean and neat each evening

• Ensure the clinic has needed supplies (linen markers hand sanitizer theraband etc.)

• Work with patients to connect them with other community resources and services

• Hire supervise and support undergraduate student workers (Pro Bono Clinic Aides) and Graduate Assistants

• Other job duties as needed

ACCOUNTABILITY:

• Reports directly to the Director of the Pro Bono Clinic

For more information about this position please contact Christopher Zoch Assistant Professor and Director of the Pro Bono Clinic at