Patient Care Coordinator- Evernorth- Oakdale, PA
Job Location:
Oakdale, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Patient Care Coordinator(Customer Service Associate Analyst)-Evernorth- Oakdale PA
Make an Impact Where Care Meets Coordination
JoinCarePathRxasa PatientCare Coordinator(Customer Service AssociateAnalyst)andplay a meaningful role in helping patients access life-changing specialty this role you will partner closely with pharmacists patients caregivers and providers to ensure every interaction supports safetimely and compassionate care. We are looking for someone who is energized by helping others communicates with empathy and clarity and is motivated to grow their healthcare knowledge while deliveringan exceptional patient experience.
Hours/Schedule: Monday-Friday Rotating schedule 8am-5:30pm
Training onsite in our Oakdale PA office (12 weeks) then remote
Responsibilities
Coordinatetimelymedication deliveries by managing inbound and outboundphone callswith patients caregivers and healthcare teams
Build trust with patients through clear compassionate communication that supports understanding of therapy next steps and expectations
Use active listening and thoughtful questioning toidentifypatient needs remove barriers and improve adherence to therapy
Translate complex or clinical information into simple easy-to-understand language for patients and caregivers
Supportaccurateand efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
Strengthen patient care through proactive follow-up that reinforces education resolves concerns and ensures continuity of therapy
Maintainaccurate complete patientrecordsand document all interactions clearly to support safe coordinated care
Deliver a consistent high-quality service experience that reflects professionalism empathy and responsiveness across every interaction
Act as a key connector between pharmacy operations clinical teams and external providers to streamline coordination
Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
Continuously look for opportunities to improve communication approaches and enhance the patient experience
Qualifications
Required Qualifications
High school diploma or GED
Minimum1 years of experience in customer service healthcare support or a related field
Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
Demonstratedability to explain information in a patient-friendly way
Active listening skills and ability to navigate sensitive conversations
Ability to manage multiple priorities in a fast-paced environment
Basicproficiencywith Microsoft Office tools
Strong attention to detail and commitment toaccuratedocumentation
Preferred Qualifications
Pharmacy Technician Certification (CPhT)
Experience in specialty pharmacy or healthcare coordination
Familiarity with medication ordering and patient assessments
Experience with EMR or pharmacy systems
Experience supporting patients with complex or chronic conditions
As part of Evernorth Health Services this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our teams are ambitious compassionate experts dedicated to advancing specialty pharmacy and infusion services in partnership with hospitals and health systemsalways with patients at the center of what we do.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
