Patient Care Coordinator

Step into a meaningful medical office role where every interaction matters!!

Join us as a Patient Care Coordinator at the Cranston Hearing Center in Cranston RI

The Patient Care Coordinator (PCC) is the welcoming face of our clinic creating a positive experience for our patients. This role focuses on managing the clinic building patient relationships understanding patients hearing needs and ensuring a smooth flow for a thriving growing practice.

If your career consisted of managing a medical practice creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!

What Youll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling daily office tasks and financial and administrative duties
• Handle insurance verification inventory and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts events outreach and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why Its Rewarding Youre not just managing an office youre making a meaningful difference by helping patients feel supported understood and cared for throughout their journey to better hearing health.

Job Type: Full Time 8:30am - 4:30pm. Monday - Friday No Weekends

Location: Cranston RI

Compensation: Annually $4100.00 - $ is commensurate with experience and qualifications

• Monthly Bonus Opportunities

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate providers schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out collect and record payments track revenue and accounting activities to include: end of day close bank deposits posting of charges entering invoices payments and insurance claim processing.
• Maintain all daily weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information billing/insurance data collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing filing office supply inventory and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets coordinating educational seminars and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff as may be appropriate.

Education and Experience Requirements:

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills:

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse patient colleague and vendor population. This includes listening sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands:

• Ability to handle a busy office with interruptions calls walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health dental and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts

Become part of the Beltone Team today and explore the unlimited possibilities for your career.

We are an Equal Opportunity Employer.

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