Patient Care Coordinator

The Patient Care Coordinator serves as the primary point of contact for IWP patients building trusted relationships and supporting individuals who use our workers compensation pharmacy services. Reporting to the Manager of Patient Experience this role partners closely with both patients and pharmacy staff to ensure a seamless supportive experience.

WhatYoullDo

• Serve as the first point of contact for patients through a combination of inbound and outbound calls

• Respond promptly and professionally to patient inquiries concerns and requests

• Resolve customer issues and complaints using effective communication and proactiveproblem-solvingskills

• Deliver exceptional customer service on every interaction ensuring appropriatefollowâupwhen needed

• Accurately document patient interactions and account detailsin a timely manner

• Adhere to Quality Assurance standards to consistently meet performance expectations

• Functions asthe mainpatient contact for all claim-related communications and updates

• Stay current on policies procedures and industry or organizational changes and communicate updates confidently

WhatYoullNeed to Succeed

• Strongproblem-solving organizationaltime management and attentionâtoâdetail skills

• Excellent verbal written and interpersonal communication skills

• Ability toefficiently and accurately convey informationto patients and peers

• Comfort working in afast pacedteamâorientedenvironment with frequent multitasking

• Commitment tomaintaininghigh-qualityaccuratedocumentation

• Adaptability to changing priorities and workload demandsâ
• Ability to work a full-time schedule:

• Monday: 12:00 pm - 8:30 pm

• Tuesday: 8:30 am - 5:00 pm

• Wednesday: 8:30 am - 5:00 pmâ

• Thursday: 8:00 am - 4:30 pm

• Friday: 11:00 am - 7:30 pm

• Rotating Saturdays 8:00 am - 12:00 pm once fully trained

• 3 years of customer service experience (account management call center hospitality or other client facing rolls)

• Bilingual in English and Spanish (required)

Why Join IWP

At Injured Workers Pharmacy (IWP) were more than just a pharmacy were the Patient Advocate Pharmacy. Every day we make a real difference in the lives of injured workers around the country by ensuring fast hassle-free access along with No upfront or out-of-pocket costs for the medications they need.

As a specialized home delivery pharmacy focused on workers compensation we partner with medical professionals attorneys and insurance carriers to help injured workers get back on their feet and living full productive lives.

But what truly sets us apart Our people. At IWP youll find a team thats passionate driven and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration open thinking and yes we have fun doing it.

If youre looking for a career with purpose a team that supports you and a place where you can grow IWP is the place to be. We offer competitive pay outstanding benefits and exciting opportunities for advancement. Check us out online at .

Make a Difference with IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy helping injured workers around the country access their prescription medications with ease. As a specialized workers compensation home delivery pharmacy we collaborate with the legal medical and insurance communities to help injured workers return to a productive life. At IWP we believe in our service but its the people who make it a great place to work. We value our employees and strive for a culture of teambuilding open mindedness and fun. If that sounds like something youd like to be part of wed love to hear from you! Your compensation will include a competitive salary generous benefits and opportunities for growth and development.

We are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22/hr - $25/hr.

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race creed color religion national origin sex sexual orientation gender identity age physical or mental disability or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications merit and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Required Experience:

IC