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Patient Care Coordinator

LUX Infusion

Job Location:

Albany, GA - USA

Hourly Salary: USD 18 - 27

Posted: 17 September 2026 (Yesterday)

Application Deadline: 15 December 2026

Vacancies: 1 Vacancy

Job Summary

See your work in a new light.

At LUX Infusion were reimagining infusion care to be more human supportive and connected. Inspired by luxmeaning light - we guide patients providers and partners through complex therapies with clarity compassion and confidence.

As a clinician-led U.S.-based organization we put people first - helping patients feel seen and supported through faster therapy starts dedicated care coordination and meaningful collaboration. Our commitment to inclusion diversity equity and advancement (IDEA) is central to our culture ensuring every team member feels valued and empowered to make a difference.

Location:

It is anticipated that an incumbent in this role will work in our Albany NY area.

Job Description:

The Patient Care Coordinator (PCC) role in conjunction with assigned Regional Care Coordinators (RCCs) and Region Managers (RMs) is responsible for patient retention; ongoing patient service communications placing medication orders and coordinating chronic disease state medications for home administration. A PCC is capable of serving as a liaison between RCCs patient physician office referral source and other service-cycle departments of our company (i.e. Intake Pharmacy and Reimbursement) as requested. PCC proactively monitors all aspects of patient services that directly impact quality and safety of care and patient retention.

QUALIFICATION REQUIREMENTS

HS diploma or GED required
Minimum of two (2) years of experience in high-volume call center environment required
High level computer and internet skills (e.g. Microsoft Office Suite).

QUALIFICATIONS PREFERRED

College degree preferred but not required.
Bilingual skills are a plus but not required.
Health promotion/maintenance experience preferred but not required.
Excellent understanding of hemophilia immune deficiency and other chronic disease states that are treated with IG as well as similar chronic disorders.
Understanding of the application of IG and hemophilia treatments and the various infusion administration methods.
3-5 years experience in the chronic disease/disorder community.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Patient Care and Retention

Represent the Companys pharmacy service model and reflect corporate image in all interactions.
Work in coordination with reimbursement and pharmacy to ensure proper medication orders timely delivery and proper care and follow through for all patient medication needs as assigned.
Utilize phone computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency.
Responsible for patient records and notations. Patient notes must be accurate timely and appropriately documented in CPR as directed by pharmacy operations team.
Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC.
Attend consumer group events as requested by supervisor.
Assist the sales team if needed on physician visits and/or local/regional events.
Participate in biweekly specialty sales update calls.
Interact with RCC internal pharmacy teams referring/prescribing physicians nurses and customer/patients as appropriate.
Regular ongoing/continual contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship business and proper medication profile and in-home medication for treatment.
Obtain necessary information and generate patient new/refill orders in a timely manner.
May provide delivery service to patients when necessary and approved by direct supervisor.
Assist Reimbursement Specialist team members in searches of alternative reimbursement resources when necessary.
Obtain information necessary for continuity of care and timely reimbursement processes including but not limited to - updated patient statistics (weight height etc.) allergies updated health issues insurance changes etc. (should be obtained by a monthly patient checklist).
Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team.
Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason.
Work closely with patients pharmacy and internal staff in the event of a medication recall.
Continuously strive to improve processes service quality to internal and external customers.
Communicate thoroughly timely and regularly with direct supervisor.
Comply with Company policies and procedures. Work in a safe manner and report any injury safety hazard or program violation.
Ensure that personal conduct all communications and home office space is consistent with HIPPA Compliance program.
Other duties as assigned.

KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS

Strong customer service skills focus and dedication.
Excellent interpersonal and organizational skills.
Effective verbal and written communication skills.
Self-motivated self-reliant and team-oriented.

Communication Skills

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

Become and remain proficient is all programs necessary for execution of position.

Pay Range/Rate

$18 - $27 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

Participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusions legal ethical and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.

Required Experience:

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