Patient Care Coordinator

Patient Care Coordinator

Hourly Rate is $14/hour during probationary period then $15/hour

Four days/week: M-Th 28 hours (9:00-4:00)

Work days will rotate between Albany Cordele and Americus

Are you detail-oriented and seeking to make a positive impact in a professional office environment

At Beltone we believe that to provide our patients with premium service we must value our employees and create a rewarding workplace. As a Patient Care Coordinator you will be the face of our practice dedicated to creating an extraordinary patient experience.

Highlights

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current past and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities aiming to build community relationships and generate referrals.
• Professional Communication: Answer incoming phone calls and messages professionally ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g. patient records financial forms and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Qualifications

• Education: High School diploma or equivalent is required.
• Experience: 2 years of office experience is preferred.
• Customer Service: 2 years of customer service experience is preferred.
• Technical Skills: Proficiency in MS Office is required.

Benefits

• Retirement Plan
• Hearing Aid Benefit