Patient AR Specialist

Role Summary:

The Patient AR specialistworks actively to resolve all patient inquiries and balances.This position works closely with the Financial Counselor PatientAdvocatesand Insurance Collectors to ensure patient balances are resolved effectively.

This role will be part time role working 24 hours a week on Monday Wednesday and Friday. Hours will be 8:00 am - 4:30 pm ET.

Responsibilities:

• Review and work agingreportdaily focus onhighestbalances.

• Monitor aging reports to makeappropriate referrals/adjustmentson accounts with specific actions.

• Generatespatient statements as needed.

• Call patients to address account balances.

• Send letters topatienton delinquent balances.

• Telephone interview and counsel patients on self-pay balances and/or insurance payment activity.

• Track and respond to incoming and outbound calls to patients.

• Set up payment arrangements on account when requested.

• Works with patients to gather financial information toassistin the application process of qualifying patients forassistance.

• Post discounts to uninsured patient accounts daily.

• Facilitate Probate cases for deceased patients with estates.

• Flag accounts in bankruptcy and adjust system settings to ensure compliance.

• Provide itemized statements upon request.

• Work with Insurance Collectors when necessary to respond to patient inquiries ordisputeof balances.

• Return all messages within 24 hours.

• Maintain AR inventory along with Aging Report (Payment Plans Default Payment Plans Bankruptcy Deceased/Estate and Hardship)

• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)

• Works patient correspondences and mail return promptly

• Additionalresponsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

RequiredQualifications:

• High School diploma or equivalent required.

• PreviousPatient Collections experience preferred.

• PreviousCustomer Service or Call Center experiencepreferred.

EssentialCompetencies:

• Attendance is an essential job function.

• PreviousCustomer Service or Call Center experiencepreferred.

• Excellent customer service skills

• Working knowledge of billing HCPCSCPTand ICD codes

• Previouspatientcollectionsexperiencepreferred.

• Ability to work effectively with all levels of management and other colleaguesdemonstratinginitiative maturejudgmentand customer service orientation.

• Effective verbal and written communications including active listening skills.

• ExceptionalMulti-tasking organizationalskillsand superb attention to detail.

• Proficient in the use of computer applications (MS Word Excel Outlook)

The above job description is a general overview of the responsibilities and competencies for this role atOneOncology. Specific details may vary based on the needs of the organization.