Patient and Family Centered Care Coach

Job Details

The Patient and Family Centered Care Coach supports the organizations mission to deliver exceptional patient and family-centered care by coaching staff and leaders on communication empathy and service excellence. This role uses data-driven insights to improve patient experience enhance team performance and promote a culture of compassion and accountability.

Job Description

Summary
The Patient and Family Centered Care Coach supports the organizations mission to deliver exceptional patient and family-centered care by coaching staff and leaders on communication empathy and service excellence. This role uses data-driven insights to improve patient experience enhance team performance and promote a culture of compassion and accountability.

Job Duties

• Educates colleagues on patient-experience related projects and programs as well as creating curriculum based on action plans created by hospital leadership.
• Facilitate workshops and training sessions focused on best practices in patient-centered care service recovery communication and empathy.
• Analyze patient experience data (e.g. HCAHPS Press Ganey) to identify trends strengths and improvement opportunities.
• Collaborate with department leaders to create and execute targeted action plans focused on Patient and Family Centered care improvement. Advise leaders on all topics related to improvement work data and processes.
• Work closely with clinical and non-clinical leaders to embed patient-centered principles of care into daily operations and interactions. Advocate for patient and family perspectives in decision-making and service design.
• Manages accountability and sustainability reporting tools and systems.
• Model effective behaviors through rounding shadowing and direct feedback. Assist with service recovery and escalation processes as needed.
• Participate in committees and projects related to culture quality safety and experience improvement. Support implementation of patient advisory councils or similar engagement programs.

Minimum Qualifications

• Bachelors Degree Nursing healthcare administration Organizational Development Communications Psychology or related field required.
• 3 years healthcare system/organizational improvement process improvement Patient experience organizational development education and training/development

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing frequent keyboard use *patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

559 W. Germantown Pike East Norriton Pennsylvania United States of America

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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