Patient Advocate

City/State

Work Shift

Overview:

Sentara Leigh Hospital located in Norfolk VA is hiring a Full-time Day Shift Patient Advocate

Shift/Hours:

• Full-time 40 hours a week working Day Shift from 9 a.m. to 5 p.m.

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients family visitors medical staff risk management etc.) maintaining data system of customer issues for use in identifying areas for improvement. Protects the patients rights; speaking out on the patients familys behalf when necessary. Staff education to improve patient satisfaction is also expected.

Education

• High School Diploma or Equivalent (Required)

• Bachelors Degree (Preferred)

Experience

• 2 years of customer service experience (Required)

• Two years experience in an environment where conflict resolution skills were utilized to manage complex communications difficult people and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred)

• Mediation Experience (Strongly Preferred)

• Healthcare Experience (Preferred)

• Microsoft Office Experience (Strongly Preferred)

• Patient Advocate Experience (Preferred)

• Proficiency in Drafting Business Letters (Strongly Preferred)

• Strong Documentation Experience (Preferred)

Keywords: Patient Advocate Customer Service Mediation Advocate

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Sentara Leigh Hospital located in Norfolk VA is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016 including two new patient towers a beautiful atrium and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence we also specialize in orthopedic and spine care heart vascular maternity care and general surgery. We are also home to the regions only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning wounds that wont heal infections in which tissues are starved for oxygen airborne chemical exposures and scuba diving accidents.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.