Patient Acquisition Analyst

At Master Center for Addiction Medicine we are transforming the landscape of addiction treatment through innovation compassion and evidence-based care. Our mission is to provide comprehensive individualized outpatient addiction treatment that changes lives strengthens families and improves communities.

Position Summary

The Patient AcquisitionAnalystplays a critical role in driving patient growththrough identifying tracking and troubleshootingpatient acquisition and retention processes and role bridges business development and operations ensuring a seamless patient-centered onboarding experience while supporting efforts to re-engage inactive discharged patients. Theanalystwill assist inidentifyingand resolvingoperational workflowswithreferral partners. The ideal candidate is highly organized process-driven and passionate about improving patient access and experience.

Key Responsibilities

IOP

• Track the IOP intake process from first contact through authorization and group placement.

• Manage group capacity

• Check insurance coveragefor IOP participantsto activecoverage

Patient Outreach & Engagement

• Trackand report oninactive deferred or unconverted patient inquiries

• Conduct structured outreach to re-engage patients and support conversion to scheduled care

• Oversee and report on automated follow-up for leads suggest changes

• Maintain accurate tracking and reporting of outreach efforts and outcomes

Referral Partner Reporting

• Track and troubleshoot referral partner reporting for special populations like probation and parole.

• Recommend solutions on workflows are reporting to improve process

Operations & Workflow Optimization

• Collaborate with Business Development and Operations teams to evaluate and improve patient onboarding workflows

• Track and update referral partner workflows

• Identify bottlenecks inefficiencies and opportunities to improve conversion and patient experience

• Help develop document and maintain standard operating procedures related to intake and onboarding

Data Tracking & Reporting

• Trackand analyzekey patient acquisition metrics including inquiry volume conversion rates and scheduling timelines

• Provide regular reports and insightstoleadership to support growth strategies

• Ensure CRM or intake systems are kept up to date and used consistently

Cross-Functional Collaboration

• Work closely with clinical administrative and marketing teams to align patient acquisition efforts

• Support broader business development initiatives as needed

Qualifications:

Required

• 2 years of experience inhealthcareanalyticsand operations

• Strong organizational analyticsand process-management skills

• Excellent communication skills with a patient-centered approach

• Experience working with EHRs CRMs.

Preferred

• Experience in behavioral health mental health or substance use treatment settings

• Familiarity with IOP or outpatient program workflows

• Experience in process improvement or operational optimization

Key Competencies

• Patient-centered mindset

• Detail-oriented with strong follow-through

• Process and systems thinker

• Ability to manage multiple priorities in a fast-paced environment

• Collaborative and solutions-focused

• Mission-driven work that changes lives
• Collaborative and supportive team environment
• Opportunity for professional growth and development
• Dynamic and innovative healthcare organization
• Meaningful impact on patients families and communities

At Master Center for Addiction Medicine Careers we believe in investing in our employees while creating an environment centered on compassion accountability teamwork and excellence.

If you are passionate about helping others and want to make a meaningful impact while growing your career we encourage you to apply today.

Please do not contact the office directly regarding this position. All hiring activities are managed through our Applicant Tracking System and recruiting team.

At Master Center for Addiction Medicine we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people families and your community!