Patient Access Team Lead

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas which may include Emergency Department main registration admitting and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration insurance authorization and patient account issues. Supports patient access staff by providing real-time guidance workflow coordination and issue resolution to ensure timely accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity service quality and adherence to established policies and procedures. Demonstrates accountability for relationship-based care organizational mission and core values.

Required:

• 3-5 years in patient access healthcare registration admitting or a related access role.
• Prior experience functioning in a senior advanced or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas including Emergency Department Main Registration Admitting or related workflows.
• Experience using electronic health record systems such as Epic and/or Meditech (or strongly preferred).

Preferred:

• Bachelors degree in business management healthcare administration or similar background.

At CHI Health Creighton University Medical Center - Bergan Mercy our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services includes trauma services heart and vascular care emergency services surgery maternity cancer care and diagnostic imaging.