Patient Access Team Lead

As our Patient Access Team Lead you will provide day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas including the Emergency Department main registration admitting and payer notification workflows serving as a subject-matter expert and the first point of escalation for complex registration insurance authorization and patient account issues.

Every day you will support patient access staff with real-time guidance workflow coordination and issue resolution to ensure timely accurate completion of access activities and a positive patient experience while collaborating closely with supervisors and managers to support operational continuity and service quality.

To be successful in your role you will need strong leadership and problem-solving skills to guide staff through complex issues in real time along with a commitment to relationship-based care and the organizations mission and core values.

• Provide realtime operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments task distribution and area coverage to support patient flow service standards and operational continuity.
• Serve as the first point of escalation for complex registration insurance verification authorization and patient financial issues ensuring timely and appropriate resolution.
• Perform complex patient registration insurance verification authorization and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility payment options and available financial assistance resources as appropriate to support patient understanding.
• Provide guidance coaching and realtime support to Patient Access Representatives Financial Counselors and Eligibility staff to reinforce accuracy service standards and best practices.

• High School Graduate General Studies upon hire or
• High School GED General Studies upon hire and
• Associates Other upon hire and
• 35 years of experience in patient access healthcare registration admitting or a related hospitalbased access role required. upon hire and
• Prior experience functioning in a senior advanced or lead capacity within patient access or registration. upon hire and
• Demonstrated experience supporting hospital-based access areas including Emergency Department main registration admitting or related workflows.

Preferred

• Bachelors Other Bachelors degree in business management healthcare administration or similar preferred upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred.

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare dating back to 1891. Building upon a legacy of compassionate care and innovation our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today as Virginia Mason Franciscan Health we remain deeply committed to healing the whole person body mind and spirit in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services from routine wellness to complex disease management all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health you become part of a team that delivers top-quality professional healthcare in modern well-equipped facilities and contributes to a legacy of service built on collaboration and shared purpose.