Patient Access Team Lead Emergency Memorial Hospital Variable Shift Full Time

Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors including an applicants years of experience unique skills and abilities education alignment with similar internal candidates marketplace factors other requirements for the position and employer business practices.

• 3 Years experience in hospital registration accounting and/or business services with demonstrated above-standard performance.

• H.S. Diploma or Equivalent
• Bachelors Degree in a related field (or equivalent knowledge/experience in related field).

• Accurately prepares correspondence
  Composes correspondence memos presentations flyers spreadsheets and other documents as requested.
  Researches and gathers data from various sources and generates special projects/reports/summaries. Report generation may involve analyzing statistics and preparing spreadsheets databases or other documents.
  Follows established cash receipt policy and procedure for preparing department daily deposit
  Proficient in the use of computer applications to complete documents/work assignments
  Reviews and edits materials as requested
  Navigates the Sharp Intranet site.
  Defines develops and implements guidelines processes and procedures in a manner that facilitates the achievement of PAS and Sharp HealthCare goals/objectives.
  Objectively assesses Sharp HealthCare Institutional Care proposals promotes System improvements and implements. Participates as requested by Manager on system integration forums.
• Communication
  Conveys commitment to positive communication and continuously demonstrates a positive and professional attitude to all internal/external customers and staff.
  Exemplifies professionalism and provides courteous assistance when greeting all customers and staff.
  AIDET and engage
  Demonstrates strong ability to remain serene during conversations with indignant customer or staff and initiates decisions for resolution.
  Creates innovative ideas and techniques that are appropriate when communicating with customers during both verbal and written interactions.
  Exceptional skills communicating with all levels of employees on complex or sensitive topics
  Conveys complex ideas clearly and efficiently in support of the learning process through thorough and complete knowledge of written grammar.
  Responds timely to voicemail emails or other correspondence. Keeps voicemail and email messages up to date when out of the office.
• Department efficiency and effectiveness
  Maintains organized and orderly patient/work areas throughout department.
  Orders supplies forms and equipment maintains stock per guidelines.
  Completes requisitions work orders and obtains necessary authorizations.
  Manages and operates equipment safely and accurately including troubleshooting and calling for maintenance (e.g. fax copier printer).
  Manages department resources e.g. keys badges phones.
  Assists Coordinator with office moves space modifications (including ergonomic evaluations) computer access.
  Assures timely complete and accurate collection of patient demographic visit and insurance information.
  Assures effective monitoring of productivity and account quality.
  ART form with in 24 hours.
• Human resource management
  Assist in maintaining appropriate staffing level within assigned area.
  OT used in area
  Assist in hiring qualified personnel by working with recruitment performing interviews and making hiring decisions.
  Close of posting to hire 30 days
  Recognizes individual and team accomplishments and manages up as appropriate.
  Employee performance reviews coaching corrective action and appraisals are prepared with sufficient supporting documents by the due date under the direction of and in association with the manager/Business Office Coordinator. Employee receives ongoing documented feedback regarding performance through counseling and staff development in association with the manager/Business Office Coordinator.
  Self/Peer evaluation two weeks prior to due date
  Monthly 1-1Routinely disseminates pertinent information and instructional resources.
  QA feedback timely
  Robie Happy Half Hour Coaching
  Addresses employee concerns related to the work environment and process improvement.
  Rounding Log
  All other duties as assigned.
• Record management
  Ensures all employee files are properly maintained and secure according to JCAHO standards
  IPP/CBL/P&P/TB
  Audit files by Coordinator
  Maintains attendance cards and documentation. Advises manager/Business Office Coordinator and coaches employee according to standards
  Audit by coordinator
  Coordinates department time cards for timely submission and follows up on variances (payroll corrective action).
  Yes
  No

• Knowledge of benefits covered services billing and reimbursement procedures of all payor types as well as working knowledge of the legal aspects of collection procedures ICD-9 codes national revenue codes CPT codes UB92 billing medical terminology JCAHO Title XX II and PSDA.
• Experience and knowledge of on-line patient accounting/registration systems with emphasis on the IDX hospital system.
• Demonstrated leadership experience and/or special projects motivating a group of people.
• Knowledge of and experience with Word Perfect Excel and Power Point.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender gender identity sexual orientation age status as a protected veteran among other things or status as a qualified individual with disability or any other protected class