Patient Access Team Lead

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas which may include Emergency Department main registration admitting and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration insurance authorization and patient account issues. Supports patient access staff by providing real-time guidance workflow coordination and issue resolution to ensure timely accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity service quality and adherence to established policies and procedures. Demonstrates accountability for relationship-based care organizational mission and core values.

• Provide realtime operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments task distribution and area coverage to support patient flow service standards and operational continuity.
• Serve as the first point of escalation for complex registration insurance verification authorization and patient financial issues ensuring timely and appropriate resolution.
• Perform complex patient registration insurance verification authorization and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility payment options and available financial assistance resources as appropriate to support patient understanding.
• Provide guidance coaching and realtime support to Patient Access Representatives Financial Counselors and Eligibility staff to reinforce accuracy service standards and best practices.

• High School Graduate General Studies upon hire or
• High School GED General Studies upon hire and
• Associates Other upon hire and
• 35 years of experience in patient access healthcare registration admitting or a related hospitalbased access role required. upon hire and
• Prior experience functioning in a senior advanced or lead capacity within patient access or registration. upon hire and
• Demonstrated experience supporting hospital-based access areas including Emergency Department main registration admitting or related workflows. upon hire and
• None upon hire

Preferred

• Bachelors Other Bachelors degree in business management healthcare administration or similar preferred upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred. upon hire

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station Navasota Caldwell Madisonville (TX)). St. Joseph has a Level III Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley.

St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care Express Clinics and Imaging and Diagnostic Services.

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